Lance Porter

• Set and record/track RV Sales appointments in CRM
• Diligently and accurately record prospective customer's information
• Monitor response time on all incoming leads
• Maintain a thorough knowledge of all digital marketing activity/campaigns
• Adhere to scripts and talking points provided for each type of phone call accepted or made
• Schedule additional follow up based on contact, log notes and appropriate stage changes with customers.

• Enhanced user experience by assessing individual needs and providing customized assistive technology solutions.
• Increased accessibility for individuals with disabilities by implementing innovative assistive technologies in the workplace or educational settings.
• Conducted assessments to determine appropriate assistive technology accommodations for clients based on their unique needs and abilities per CMS guidelines.
• Improved client independence through thorough training on various assistive devices and equipment.
• Collaborated with interdisciplinary teams to develop comprehensive plans addressing clients'' accessibility and technology requirements.
• Conduct educational in-services for referral sources including physician private practice, hospital inpatient rehab, outpatient rehab settings
• Provided ongoing support to clients as they navigated new technology, ensuring optimal usage and continued success.
• Maintain RESNA certification by attending continuing education classes.
• Maintained current knowledge of industry developments through attending conferences, workshops, and professional development opportunities.
• Maintain accurate records of evaluations.
• Evaluated emerging technologies to continually expand knowledge of available tools for improving accessibility and inclusion.
• Liaised between clients and manufacturers regarding technical support issues, ensuring timely resolutions and continued satisfaction.
• Served as a trusted resource for clients seeking guidance on navigating complex technological landscapes while facing physical or cognitive barriers.

Improved client fitness levels by developing and implementing personalized exercise programs tailored to their specific needs.

• Enhanced overall gym atmosphere by collaborating with other fitness professionals to create a welcoming and supportive environment for all clients.
• Increased client retention rates through regular follow-up, progress tracking, and program adjustments based on individual goals and achievements.

• Assist with setup and execution of biomechanical tests including 3D motion capture, gait analysis, Biodex Isokinetic, VO2 max, Lactate threshold.
• Assist with Data input into Matlab 7.0, Qualisis, and Visual 3D software.
• Collaborated with fellow interns and lab personnel, fostering a positive work environment and promoting teamwork.

• Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Utilized advanced analytical skills in order to resolve complex operational issues effectively.

• Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
• Coordinated with cross-functional teams to develop and implement process improvements for enhanced efficiency.
• Streamlined work order processes, resulting in faster response times and reduced backlog.
• Implemented energy-saving initiatives that resulted in significant cost savings without compromising operational efficiency or safety standards.
• Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
• Documented maintenance activities and confirmed compliance with relevant regulations.
• Resolved work orders in prompt, polite and professional approach.

• Improved patient outcomes by consistently implementing prescribed physical therapy treatments and exercises.
• Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
• Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
• Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
• Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Investigated problems and determined appropriate remedies.