Summary
Overview
Work History
Education
Skills
Timeline
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Lance Proctor

Deer Island

Summary

Driven and adaptable District Manager with over 28 years of experience overseeing multiple retail locations and leading high-performing teams to achieve operational excellence.

Overview

33
33
years of professional experience

Work History

District Manager #55

Joann Fabrics
09.2001 - Current
  • Directed all operation and merchandising efforts for up to twenty six stores within the district.
  • Successfully led the onboarding and training of new District Managers, equipping them with the knowledge, tools, and best practices to excel in their roles. Then spent time in their respective markets providing hands-on guidance and support to ensure their successful integration and performance.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Worked as interim District Manager for numerous open districts while simultaneously my own district and results.
  • Reviewed and analyzed competitor trends to identify opportunities for differentiation, keeping the district ahead in a highly competitive market landscape.
  • Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location within the district. Maintained top five audit results within the company, year over year.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinated logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.

District Manager

The Rag Shops
04.1996 - 09.2001
  • Directed all operations and merchandising efforts for a district comprising nineteen stores, ensuring alignment with company objectives and standards.
  • Successfully met and exceeded sales and profit goals by driving store performance, implementing effective merchandising strategies, and optimizing operational efficiency.
  • Achieved consistent shrink reduction through stringent loss prevention protocols and effective store audits.
  • Developed and executed manpower planning strategies, ensuring adequate staffing levels, skill development, and alignment with business needs.
  • Delivered consistent sales growth across the district, fostering a culture of customer-centric service and high-performing sales teams.
  • Led and trained new District Managers, providing guidance and mentorship to ensure alignment with company goals and operational excellence.
  • Identified and scouted potential locations for future store openings, contributing to long-term strategic growth.


Store Manager

The Rag Shop
07.1992 - 04.1996
  • Managed a $5 million annual revenue store, ensuring optimal performance, inventory control, and customer satisfaction.
  • Successfully launched new retail locations in Kendall and Hollywood, Florida managing the setup and operational strategies for both stores.
  • Directed the remodeling of a new prototype store in Deerfield, overseeing the implementation of new store layouts and design features to enhance customer experience.
  • Provided leadership and training to store managers, ensuring they were equipped with the skills and knowledge to manage day-to-day operations and lead their teams effectively.
  • Consistently reduced shrinkage across multiple locations by implementing effective inventory management practices and loss prevention protocols.
  • Acted as a district troubleshooter, identifying and resolving operational challenges at underperforming stores to bring them back to profitability and efficiency.

Education

Business Management

Seminole State College
Altamonte, FL

Skills

  • Leadership and team management
  • Recruiting and hiring
  • Strategic planning
  • Customer service excellence
  • Training and coaching
  • Attention to detail
  • Goal setting and performance metrics
  • Customer relations management
  • Team building practices
  • Team development
  • Omnichannel retail processes
  • Payroll management

Timeline

District Manager #55

Joann Fabrics
09.2001 - Current

District Manager

The Rag Shops
04.1996 - 09.2001

Store Manager

The Rag Shop
07.1992 - 04.1996

Business Management

Seminole State College

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