Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lance Roberts

Riverside,CA

Summary

Dynamic Safety Operations Manager with a proven track record enhancing workplace safety and compliance through effective training and risk management. Skilled in incident investigation and fostering strong communication, I successfully reduced workplace accidents and empowered teams to achieve high performance and accountability.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Safety Operations Manager

AEG Presents/ Goldenvoice
02.2010 - 2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Manage security vendors on large scale to achieve desired outcome of client
  • Manage security operation for indoor and outdoor venues
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Physical Security Specialist

Bank of Hope
01.2022 - Current
  • Review and manage schedules of branch armed security officers
    • Review and ensure that all company licenses and certifications are current and filed.
    • Review and ensure that all security guard licenses, and certification are current and filed.
    • Request, manage, and file all incident reports. Disseminate information related to incidents to appropriate parties.
    • Develop and implement comprehensive branch security program.
    Create and incorporate our corporate SOP
    Validate that branch staff are trained on robbery/takeover procedures.
    Manage all security vendors
    Develop standards, procedures, roles and responsibilities for all security officers deployed at BOH branches.
    • implement industry best practices and assist in keeping program documents up to date.
    • Establish relationships with the local law enforcement agencies that serve the cities where we have branches.
    •Develop training program and validate compliance for all security officers deployed at our branches.

    • Main point of contact for incidents
    • Work with branch Operations Managers, Operations Officers and Assistant Operations Officers to ensure they understand the expectations, roles and responsibilities of all security officers stationed at their branch
    Sensitive area access control programming
    Coordinates CCTV video request for local and federal authorities.
    CCTV monitoring and investigation.
  • Identified potential vulnerabilities in physical security infrastructure, recommending appropriate improvements to fortify defenses against external threats.
  • Coordinated incident management efforts, effectively minimizing disruptions to daily operations.
  • Increased overall facility security by conducting thorough risk assessments and implementing effective countermeasures.


Medical Safety Assitant

Prevent Medical Solutions
07.2022 - Current
  • Improved workplace safety by conducting regular inspections and identifying potential hazards.
  • Provided assistance in managing health and safety programs aligned with industry standards.
  • Facilitated communications between departments regarding safety concerns, fostering collaboration for effective problem solving.
  • Maintained up-to-date knowledge of industry standards, incorporating best practices into daily operations as needed.
  • Contributed to a decrease in workplace injuries with proactive hazard identification and risk assessments.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Assist Operations Officers with combatants

Executive Protection Agent

Contracted
11.2020 - Current


  • Maintained a secure environment by conducting regular site surveys, identifying vulnerabilities, and recommending improvements.
  • Reduced potential threats by performing comprehensive advance work for clients'' travel plans and event attendance.
  • Managed crisis situations effectively through well-researched contingency plans and swift decision-making abilities.
  • Increased overall efficiency of the security detail by regularly reviewing processes and making necessary adjustments in protocols or personnel assignments.
  • Provided discreet personal protection services, maintaining professionalism while fostering positive relationships with clients.
  • Collaborated with the security team to develop and execute strategic protection plans for high-profile individuals.
  • Developed and maintained a professional network within the security industry, which facilitated access to valuable resources and information when needed.
  • Provided excellent customer service by promptly addressing client concerns and ensuring their comfort during the execution of protection services.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Conducted ongoing research on emerging trends in executive protection services, staying current on industry best practices while sharing pertinent information with colleagues to enhance performance standards across all areas of responsibility.
  • Prevented unauthorized access to sensitive information by setting up secure storage systems and following strict data handling procedures.
  • Enhanced client safety by conducting thorough risk assessments and implementing tailored security measures.
  • Maintained licenses and certifications for Concealed weapon

Regional Loss Prevention Manager

Best Beverage Catering LLC
04.2010 - 03.2021
  • Increased employee awareness of loss prevention through comprehensive training programs and workshops.
  • Managed a team of loss prevention professionals, ensuring consistent performance and adherence to company policies.
  • Reduced company losses by implementing efficient loss prevention strategies and conducting regular audits.
  • Maintained up-to-date knowledge on industry best practices for loss prevention, regularly sharing insights with colleagues and leadership teams for continuous improvement efforts.
  • Provided expert guidance on emergency response plans, ensuring staff were well-prepared for potential crises situations.
  • Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and resolution of multiple instances of employee misconduct.
  • Evaluated operational processes for potential vulnerabilities, proposing actionable solutions to strengthen overall security measures.
  • Analyzed incident reports and trends to identify key areas for improvement within the organization''s loss prevention efforts.
  • Optimized budget allocation for loss prevention resources by consistently monitoring department spending against defined targets.
  • Improved inventory control procedures, minimizing stock discrepancies and reducing financial losses.
  • Completed incident reports and activity logs for accurate, current records.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.

Security Manager

Independently Contracted
02.2007 - 01.2022
  • Managed a team of security personnel, providing regular training for improved performance and professional growth.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
  • Kept team compliant with security protocols and appearance standards.
  • Investigated incidents and wrote reports.
  • Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
  • Live entertainment security management
  • Negotiated contracts with security vendors, securing high-quality services and equipment within budget constraints.
  • Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
  • Conducted regular security audits to identify vulnerabilities, resulting in strengthened defense mechanisms.
  • Enhanced staff awareness and compliance with security protocols through comprehensive education and training programs.
  • Streamlined security operations, introducing efficient processes that saved time and reduced errors.
  • Supervised team of 150 security personnel during shift.
  • Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
  • Improved response time to incidents by developing effective communication protocols within the security team.
  • Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
  • Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Manage live ordinance sweeps with use of K9's and handlers
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.

Education

High School Diploma -

University High Scholl
Westwood, CA
01-2001

Associate of Arts - Criminal Justice

College of The Canyons
Valencia, CA

Skills

  • Incident investigation
  • Health and safety regulations
  • Confined space entry
  • Workplace safety training
  • First aid administration
  • Safety policies
  • Training and mentoring
  • Accident investigation
  • Disaster preparedness
  • Risk management
  • Procedure implementation
  • Corrective action planning
  • Safety documentation and materials
  • Time management
  • Multitasking Abilities
  • Reliability
  • Effective communication
  • Safety assessment
  • Safety incident reports
  • Task prioritization
  • Interpersonal skills
  • Occupational safety instruction
  • Site visits
  • Incident reporting
  • Investigations

Certification

  • Executive Protection Principles-issued by Counter Terrorism Watch
  • Critical Infrastructure Protection-issued by Counter Terrorism Watch
  • Infrastructure Liaison Officer (ILO)-issued by Global Risk Intelligence Planning (GRIP)
  • TacMed Cert/Advance tactical Medicine-Issued by ISTM
  • Crowd Management -issued by Ricky Rescue Fire Training Academy
  • Exposed firearms-Issued by BSIS
  • IS-00100.c issued by FEMA
  • IS-00200.c issued by FEMA
  • IS-00700.b issued by FEMA
  • First Aid/CPR/AED
  • Air Cartridge system
  • Tear Gas/OC projectiles
  • CCW




Timeline

Medical Safety Assitant

Prevent Medical Solutions
07.2022 - Current

Physical Security Specialist

Bank of Hope
01.2022 - Current

Executive Protection Agent

Contracted
11.2020 - Current

Regional Loss Prevention Manager

Best Beverage Catering LLC
04.2010 - 03.2021

Safety Operations Manager

AEG Presents/ Goldenvoice
02.2010 - 2023

Security Manager

Independently Contracted
02.2007 - 01.2022

High School Diploma -

University High Scholl

Associate of Arts - Criminal Justice

College of The Canyons

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