Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lance Ross

Reno,NV

Summary

Resourceful professional in construction management and supervision field, known for high productivity and efficiency in task completion. Possess specialized skills in project scheduling, safety compliance, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring projects are completed on time and within budget.

Overview

11
11
years of professional experience

Work History

Field Supervisor

Interior Logic Group
Reno, Nevada
02.2021 - Current
  • Enforced compliance with local, state, and federal regulations on all projects.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Read specifications, blueprints or schematics to determine project requirements or to plan procedures.
  • Oversaw the floor installations on multiple jobs sites to ensure the quality of the install is met as well as the customers satisfaction.
  • Complete any repairs that need attention prior to the homes close of escrow.
  • Work side by side with both the builders and installers to ensure all parties are satisfied with the job and job quality.
  • Kept production team moving forward for progress in daily site operations.
  • Initiated cost-saving strategies, contributing to budget efficiency.
  • Assigned work to field employees, based on material or work requirements for specific jobs.
  • Maintained accurate records of employee timecards, leave requests.
  • Fostered strong communication between field and office staff, enhancing project coordination and execution.
  • Resolved customer issues and built strong, productive relationships with project stakeholders.
  • Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
  • Monitored timelines, set up order of operations and managed field schedules.
  • Prepared and planned worksites to help jobs run smoothly.

Customer Service Representative

Toll Brothers
Reno, Nevada
07.2017 - 01.2021
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Laborer

Toll Brothers
Reno, Nevada
06.2015 - 07.2017

  • Performed regular servicing and preventive maintenance on assigned equipment.
  • Installed insulation into walls using blow guns or similar tools while adhering to safety guidelines.
  • Completed variety of physical labor tasks.
  • Assisted with diverse construction challenges to help team and customer.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.
  • Repaired damaged drywall sections including taping joints and applying texture coats as needed.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Operated pallet jacks and forklifts to load and unload supplies and materials.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Cleaned work area after job completion ensuring all debris is properly disposed of.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Cleaned or prepared construction sites to eliminate hazards.

Manager

Taco Bell
Reno, Nevada
09.2013 - 06.2015
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Implemented quality control measures to uphold company standards.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Education

High School Diploma -

Galena High School
Reno, Nevada
08-2013

Skills

  • Schedule development
  • Construction Management
  • Food service industry
  • Operational planning expertise
  • Safety and hazard management
  • Field operations
  • Strategic planning
  • Project management
  • Budget development
  • Regulatory compliance
  • Site documentation
  • Quality control
  • Kitchen oversight
  • Purchasing and cost control
  • Proven sales record
  • Operations management
  • Supervisory skills
  • Customer-oriented
  • Labor and food cost control
  • Safe job site set-up
  • Job and material estimates
  • Blueprints
  • Decision-making
  • Work Planning and Prioritization

Timeline

Field Supervisor

Interior Logic Group
02.2021 - Current

Customer Service Representative

Toll Brothers
07.2017 - 01.2021

Laborer

Toll Brothers
06.2015 - 07.2017

Manager

Taco Bell
09.2013 - 06.2015

High School Diploma -

Galena High School

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Lance Ross