Team Lead for optical technicians with 15+ years experience in high volume optometry offices, top performer in product sales, and expertise in contact ordering and sales.
Overview
11
11
years of professional experience
Work History
Sales Associate
Gap
Westlake, OH
09.2016 - Current
Delivered exceptional customer service to enhance shopping experience and increase customer loyalty.
Assisted in maintaining visual merchandising standards to ensure a compelling store presentation.
Collaborated with team members to optimize stock levels and maintain inventory accuracy.
Vision Source Representative Facilitator
Vision Source/MEC
Westlake, OH
01.2024 - 01.2026
Liaison for 20 Northeast Ohio Vision Sources offices.
Attend monthly meetings to calibrate best national incentives and programs.
Assisted in organizing Vision Source retreats with vendors and presenters.
Department Leader
Madison Eyecare Associates
Westlake, OH
02.2015 - 01.2026
Led team in implementing patient care protocols, enhancing service delivery and patient satisfaction.
Regular follow up with patients to ensure delivery and correct product
Streamlined operational workflows to improve efficiency within the department and call center.
Developed training programs for staff, fostering skill development and improving overall performance.
Organized staff monthly trainings.
Analyzed operational metrics to drive strategic improvements and enhance service outcomes.
Monthly meetings with sales representatives to analyze current sales and growth of product for maximization of rebates.
Collaborated with cross-functional teams to implement new technologies that improved patient engagement processes.
Conducted regular team huddles to keep staff informed of departmental updates and solicit feedback for continuous improvement.
Education
Bachelor of Science - Elementary Education
Illinois State University
Normal, Illinois
Accomplishments
Increased contact sales from 200 to 1,000 boxes per month.
Selected as office representative to attend national Vision Source conferences.
Helped manage the opening of an additional MEC office.
Implemented new technologies for improved patient eye health.