Summary
Overview
Work History
Skills
Timeline
Generic

Lance Simpson

Summary

Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant establishments.

Overview

20
20
years of professional experience

Work History

Bartender

The Grille On Congress
07.2017 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Head Bartender/Server

Hilton Garden Inn
01.2015 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Assistant Manager

Too Jay’s Restaurant
01.2013 - 01.2015
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

General Manager

Park Ave. BBQ &Grill
01.2009 - 01.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Assistant Manager

Park Ave. BBQ &Grill
01.2007 - 01.2009
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Server Specialist

The Melting Pot
01.2004 - 01.2008
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Skills

  • Banquet Coordination
  • Wine and Liquor Service
  • Anticipating Guest Needs
  • Food Sales and Promotion
  • Pos Operation
  • Service Prioritization

Timeline

Bartender

The Grille On Congress
07.2017 - Current

Head Bartender/Server

Hilton Garden Inn
01.2015 - 03.2020

Assistant Manager

Too Jay’s Restaurant
01.2013 - 01.2015

General Manager

Park Ave. BBQ &Grill
01.2009 - 01.2013

Assistant Manager

Park Ave. BBQ &Grill
01.2007 - 01.2009

Server Specialist

The Melting Pot
01.2004 - 01.2008

Similar Profiles

CREATE PROFILE
Lance Simpson