Lance Sizemore
Indianapolis,IN
Summary
Multitasking, communication, and interpersonal skills are all excellent. [Number] years of experience in progressive roles of accountability and leadership as a talented Customer Service professional. Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Live Nation Worldwide Inc.
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Server/bartender
Agave And Rye
06.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Property Turnover Specialist
Through Airbnb
12.2017 - 07.2021
- Oversaw operations for more than [Number] tenants spread across [Number] property units
- Was aware of [Type] safety concerns and contacted [Job title] with my concerns and for a prompt resolution
- Provided a 24-hour emergency on-call service for any tenant issues
- Scheduled outside contractors for major maintenance issues
- Conducted inspections of the grounds, buildings, and equipment on the property in order to identify maintenance issues and coordinate timely repairs
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
Front Desk Guest Service Representative
The Vue Guesthouse
01.2019 - 12.2020
- Greeted guests politely and gave them room keys as well as information on amenities and policies
- Made an average of [Number] prompt wake-up calls each morning
- Used [Software] to process reservations, check-ins, and check-outs
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Coordinated group bookings efficiently, assisting event planners with logistics and accommodations as needed.
- Contributed to increased hotel revenue by upselling room upgrades and additional services when appropriate.
- Facilitated smooth communication between guests and hotel staff to ensure timely resolution of issues.
- Developed strong rapport with returning guests, fostering loyalty through personalized service experiences.
- Worked closely with other departments to maintain cohesive operations throughout the hotel facility.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
- Stayed current on local events and attractions, providing knowledgeable recommendations to enhance guest experiences.
- Balanced daily cash drawer accurately, ensuring proper financial documentation for each shift.
Front End Supervisor
O'Charley's Restaurant & Bar
03.2015 - 06.2019
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers
- Improved employee performance in operational and customer-facing roles by enhancing training and mentoring strategies
- Checked cash drawers in [Number] checkout stations to make sure there was enough money
- Created weekly employee work schedules for [Number] team members to ensure adequate coverage for all shifts
Customer Service Supervisor
Walmart Supercenter
07.2005 - 09.2014
- Coordinated individual responsibilities after a thorough assessment of each [Job title]'s skill level and knowledge, resulting in a productivity increase of [Number]%
- Was in charge of a team of [Number] customer service representatives who assisted [Type] customers
- Created and submitted [Timeframe] reports, as well as documentation and logs of implemented solutions
- Instructed team members on how to provide friendly, professional service while adhering to established service models
- Used [Skill] and [Skill] to quickly resolve issues, which helped me build rapport and relationships with clients
- Began investigations into complex or sensitive complaints, identifying solutions quickly and to the satisfaction of the customer
- Gathered and analyzed customer feedback data in order to come up with new strategies and corrective actions
- Investigated and addressed common, advanced, and long-standing customer concerns in order to increase company loyalty
Education
High School -
Pleasure Ridge Park High School
Louisville, KY01.2003
Skills
- Customer service
- Research
- Superior communication skills
- [Software Name] call center software
- Organized
- Flexible schedule
- Creative problem solving
- Cash Handling
- High-energy attitude
- Effective team player
- Excellent multi-tasker
- Relationship building and management
- Conflict resolution techniques
- Superior customer service
- High level of integrity
- Work ethic
- Keen observer
- Detail orientation
- Problem-solving abilities
- Multitasking
Certification
- Certified in hospitality
- Certified trainer
- ServSafe
Accomplishments
Submitted a short film to the Louisville film society.
Timeline
Server/bartender
Agave And Rye
06.2023 - 09.2024
Security Officer
Live Nation Worldwide Inc.
01.2022 - Current
Front Desk Guest Service Representative
The Vue Guesthouse
01.2019 - 12.2020
Property Turnover Specialist
Through Airbnb
12.2017 - 07.2021
Front End Supervisor
O'Charley's Restaurant & Bar
03.2015 - 06.2019
Customer Service Supervisor
Walmart Supercenter
07.2005 - 09.2014
High School -
Pleasure Ridge Park High School
- Certified in hospitality
- Certified trainer
- ServSafe
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