Lance Slieff
Newton,KS
Summary
Proven leader in the food service and retail sectors, notably with Pella of Kansas, where I enhanced client satisfaction and sales through expert customer engagement and strategic project management. Skilled in problem-solving and time management, I significantly increased profitability and staff retention by implementing innovative strategies and fostering a supportive environment.
Qualified manager with solid background in retail sales and customer service. Proven track record of meeting sales targets and enhancing customer satisfaction. Demonstrated ability in product knowledge and upselling techniques.
Friendly teacher with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for teaching and demonstrating proper technique.
Overview
32
32
years of professional experience
Work History
Retail Sales Representative and Project Manager
Pella of Kansas
12.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
General Manager of Food Service
Twin Peaks Restaurants
09.2014 - 12.2019
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
General Manager of Food Service
On The Border Cantina and Grill
10.1999 - 10.2014
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Executive Kitchen Manager
Bennigan's Grill & Tavern
08.1997 - 10.2000
- Motivated staff to perform at peak efficiency and quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw food preparation and monitored safety protocols.
- Developed and enforced food safety and sanitation protocols to maintain a clean and healthy kitchen environment.
92G Food Service Specialist
US Army
08.1992 - 08.1997
- Elevated overall dining experience through attentiveness to detail in both food preparation and presentation aspects of service delivery.
- Oversaw purchasing of food and related products and commodities and managed budgets and inventories without overruns or shortages.
- Assisted with menu planning, incorporating seasonal ingredients for fresh, innovative dishes that catered to diverse tastes.
- Increased customer satisfaction by consistently preparing high-quality meals according to recipe specifications.
- Trained new staff on food preparation and safety procedures.
Education
92G Food Service Certification - Food Service
Army Culinary School
Ft Jackson SCHigh School Diploma -
Elizabethtown Lewis Central School
Elizabethtown, NY06-1992
Skills
- Customer engagement
- Purchase recommendations
- Product sales
- Payment processing
- Customer assistance
- Customer service
- Problem-solving
- Professional appearance
- Policy and procedure adherence
- Time management
- Customer follow-up
- Friendly and outgoing
Timeline
Retail Sales Representative and Project Manager
Pella of Kansas
12.2019 - Current
General Manager of Food Service
Twin Peaks Restaurants
09.2014 - 12.2019
General Manager of Food Service
On The Border Cantina and Grill
10.1999 - 10.2014
Executive Kitchen Manager
Bennigan's Grill & Tavern
08.1997 - 10.2000
92G Food Service Specialist
US Army
08.1992 - 08.1997
92G Food Service Certification - Food Service
Army Culinary School
High School Diploma -
Elizabethtown Lewis Central School
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