LANCE STILL

I help maintain operations and work efficiency spanning service, autobody repair, sales, and backend funding. Keeping our inventory revolving, ready-to-sell units fluctuating around 70 cars, and our time in service to a minimum. Below I've shared some highlights of my main courses of action.

• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Implemented new technologies or systems that improved operational efficiency
• Negotiated contracts with suppliers/vendors resulting in cost savings

At Great Lakes Automotive Group, I started as a Salesperson, working my way up to Finance Manager after two years on the floor. I learned and acquired more skills to help advance my sales ability, handle objections, and grow and maintain professional relationships with banks, coworkers, and clients.

• Managed financial operations for a multi-million dollar company, overseeing budgeting, forecasting, and financial reporting
• Developed and maintained strong relationships with banks and financial institutions to secure favorable terms for loans and credit lines
• Helped train and acquire salespeople to get them up and running in their respective fields, along with assisting them to maximize their growth and potential
• Guided fellow Finance Managers in their word tracks, and reviewed their sales pitch videos to critique their technique

I dedicated myself to mastering product knowledge, and learning the ins and outs of each vehicle I sell to provide my clients with valuable, insightful guidance. Whether it's the latest features, performance capabilities, or safety specifications, I ensure that every customer is fully informed, making the car-buying experience smooth and enjoyable. Through continuous learning and adapting to the evolving market, I've developed strong sales skills and learned the art of active listening, personalized communication, and handling a diverse range of customer needs!

• Negotiated pricing agreements with customers while maximizing profitability for the dealership
• Assisted in organizing promotional events such as car shows or community outreach programs to generate leads
• Recognized as a top-performing automotive sales professional within the dealership for three consecutive quarters

A successful automotive product specialist combines in-depth product knowledge with excellent customer service skills. They identify customer needs, recommend suitable products, and provide expert advice on vehicle systems. By staying updated on industry trends, they build trust and ensure customer satisfaction, contributing to sales growth and enhanced product offerings.

• Conducted product demonstrations and test drives to showcase vehicle features and benefits
• Stayed up-to-date on industry trends, competitor offerings, and market conditions to effectively position products against competitors