Lance Swift
Claremore,OK
Summary
Accomplished finance professional with robust background in banking, excelling in roles from bank teller to loan officer. Leveraging exceptional communication skills and salesmanship, I've significantly enhanced customer satisfaction and loyalty, contributing to a substantial growth in client base. My background also demonstrates a strong commitment to performance, problem solving and team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Vice President - Loan Officer
RCB Bank
07.2018 - Current
- Manage the entire loan application process from initial consultation to closing, including gathering documentation, credit analysis, and underwriting.
- Explain complex financial concepts clearly to clients, addressing concerns and providing excellent customer service.
- Evaluate borrower's financial situations, including income, credit history, and debt-to-income ratio, to determine loan eligibility.
- Build strong relationships with new and existing clients, and provide personalized loan solutions to meet their financial needs.
Special Assets Support Specialist
RCB Bank
03.2013 - 07.2018
- Employed effective collection techniques to encourage timely payments, including reminder calls, personalized letters, and escalation procedures.
- Ensured compliance with all federal and state debt collection laws and regulations throughout collection efforts.
- Reduced outstanding debt by implementing targeted collection strategies and monitoring account aging reports.
- Negotiated flexible payment plans with customers experiencing financial hardship to facilitate debt recovery.
Credit Administrator
RCB Bank
08.2012 - 03.2013
- Supported loan department with general maintenance to loan accounts.
- Worked with other members of loan department to ensure customer satisfaction.
- Generated and worked through loan reports to assist lending team.
Customer Service Representative
RCB Bank
03.2010 - 08.2012
- Assisted new and existing clients with opening and maintenance of banking accounts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Deposit Counselor
Arvest Bank
02.2007 - 03.2010
- Assisted customers with opening and maintenance of banking accounts.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Bank Teller
Arvest Bank
01.2006 - 02.2007
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Bachelor of Science - Organizational Leadership
Northeastern State University
Tahlequah, OK05-2018
Associate of Science -
Tulsa Community College
Tulsa, OK12-2016
Skills
- Salesmanship
- Communication skills
- Financial analysis
- Credit assessment
- Customer service
- Decision making & judgment
- Problem Solving
- Regulatory compliance
Certification
Commercial Lending School - Oklahoma Bankers Association
Consumer Lending School - Oklahoma Bankers Association (Honor Graduate)
Timeline
Assistant Vice President - Loan Officer
RCB Bank
07.2018 - Current
Special Assets Support Specialist
RCB Bank
03.2013 - 07.2018
Credit Administrator
RCB Bank
08.2012 - 03.2013
Customer Service Representative
RCB Bank
03.2010 - 08.2012
Deposit Counselor
Arvest Bank
02.2007 - 03.2010
Bank Teller
Arvest Bank
01.2006 - 02.2007
Bachelor of Science - Organizational Leadership
Northeastern State University
Associate of Science -
Tulsa Community College