Lance Taeubel
Torrance,CA
Summary
Experience: Manager, Instructor, Technical Writer, Instructional Design, Technical Support, Technician, Network Administrator, Web Developer, Database Analyst, Technical Support, and Technical Training.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager Publications and Training
BYD Bus and Coach LLC
09.2022 - Current
- Streamline technical training department operations, including instructor scheduling, performance assessment, reporting, and innovative curriculum design
- Supervise service and parts publications, ensuring precision in document editing, review, and effective distribution
- Lead efforts to research, evaluate, and integrate Learning Management Systems (LMS) and novel learning methodologies
- Spearhead supplier selection and cultivate relationships to optimize aftersales programs and deliverables.
Technical Support Center Manager
DRiV (Federal-Mogul Motorparts)
12.2014 - 09.2022
- Managed and facilitated an automotive technical training and support center
- Provided technical support for technicians and end users on DRiV automotive products
- Assisted in the development of software and curriculum for Garage Gurus training courses.
Director of Technical Information Services
Ishida Taiseisha U.S.A., Inc.
07.2008 - 12.2014
- Supported Toyota Motor Sales in management, programming, and delivery of the Toyota Electronic Parts Catalog
- Tracked assets, managed data, and created quality reports using SQL queries on MySQL and MS Access databases
- Provided technical writing, instructional design, data management, and web programming for Toyota Motor Sales, Hyundai Motor America, Kia Motors America, and Toyo Tires U.S.A.
Technical Training Instructor
American Honda Motor Co., Inc.
02.2007 - 03.2008
- Delivered automotive technical training to dealership technicians and Honda field engineers
- Supported Honda Diagnostic System computers used for automotive diagnosis and repair
- Analyzed and recommended special tools, equipment, computer software and hardware for technical training centers.
Publications Programmer/Analyst, Senior Technical Writer
06.2001 - 02.2007
- Assisted in the development, maintenance, and support of automotive technical publications web sites
- Collaborated with Honda Special Tools and Honda Japan in choosing next generation Honda Diagnostic System.
Automotive Technical Support
06.2000 - 06.2001
- Provided technical support for dealership service personnel and field engineers in resolving complex automotive and computer system issues
- Supported Vantive CRM application and Intervoice PBX hardware/software.
Automotive Engineering Technician
11.1998 - 06.2000
- Supported engineering staff with diagnosis and repair of complex vehicle malfunctions
- Validated service publications and performed labor time studies.
Education
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Project Management
- Documentation And Reporting
Certification
- ASE Master Automobile Technician (A1-A8, L1)
- Mercedes-Benz Master Automotive Technician
Timeline
Manager Publications and Training
BYD Bus and Coach LLC
09.2022 - Current
Technical Support Center Manager
DRiV (Federal-Mogul Motorparts)
12.2014 - 09.2022
Director of Technical Information Services
Ishida Taiseisha U.S.A., Inc.
07.2008 - 12.2014
Technical Training Instructor
American Honda Motor Co., Inc.
02.2007 - 03.2008
Publications Programmer/Analyst, Senior Technical Writer
06.2001 - 02.2007
Automotive Technical Support
06.2000 - 06.2001
Automotive Engineering Technician
11.1998 - 06.2000