Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lance Thao

Sheboygan,WI

Summary

Dedicated and hardworking individual with strong communication skills, and a collaborative mindset, eager to contribute to a dynamic team. Fluent in Hmong, and experienced in working with diverse age groups. Motivated to help in any way possible, and committed to delivering exceptional service, with a strong work ethic.

Overview

4
4
years of professional experience

Work History

Server

Chiang Mai Garden
Sheboygan, USA
05.2024 - 02.2025
  • Communicated effectively with customers of all ages and backgrounds.
  • Multitasked efficiently in a fast-paced environment, managing dine-in orders, carryout packaging, and customer interactions.
  • Transported heavy supplies, and restocked inventory as needed.
  • Ensured cleanliness and organization of work areas to maintain food safety standards.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for thenext customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.

Lifeguard

Blue Harbor Resort
Sheboygan, WI
02.2023 - 11.2023
  • Inspected rescue tubes and buoys regularly to ensure they are in good condition.
  • Monitored swimmers to ensure safety in the pool area.
  • Assisted swimmers of varying skill levels.
  • Assisted with orientation sessions for new lifeguards in training.
  • Performed regular cleaning and maintenance of pool equipment.
  • Responded quickly to medical emergencies in the pool area.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Enforced all safety regulations and posted rules for patrons.
  • Instructed patrons on properly using diving boards, slides, and ladders.
  • Performed emergency rescues when necessary.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Logged chemical readings to keep pool water safe and avoid potential illness among patrons.
  • Kept equipment in good working order with frequent inspections and minor repairs.

Front End Associate

Walmart
Sheboygan, WI
06.2021 - 02.2022
  • Processed returns and exchanges according to store policies.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Greeted customers warmly upon arrival and identified their needs.
  • Ensured compliance with all safety policies and procedures.
  • Maintained a clean, organized and inviting store environment.
  • Greeted customers and provided assistance with product selection.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Provided product knowledge to customers as needed.
  • Consistently met all performance goals set by management.
  • Organized backroom storage areas according to company standards.
  • Processed customer transactions and provided excellent customer service.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Processed and completed cash or credit transactions accurately.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.

Education

High School Diploma -

Sheboygan South High School
Sheboygan, WI
06-2024

Skills

  • Excellent verbal communication
  • Able to lift over 50 lbs
  • Team-oriented and dependable
  • Adaptable in high-pressure environments
  • Customer service
  • Order management
  • Food safety
  • Cash handling
  • Team collaboration
  • Time management
  • Problem solving
  • Guest satisfaction
  • Training new employees
  • Communication skills
  • Conflict resolution
  • Menu knowledge
  • Inventory management
  • Point of sale
  • Sanitation standards
  • Item promotion
  • Quality control
  • Professional appearance
  • Point-of-sale system
  • Task prioritization
  • Team member support
  • Multitasking and organization
  • Strong work ethic
  • Supply restocking
  • Foreign language proficiency

Languages

  • English, Fluent
  • Hmong, Fluent

Timeline

Server

Chiang Mai Garden
05.2024 - 02.2025

Lifeguard

Blue Harbor Resort
02.2023 - 11.2023

Front End Associate

Walmart
06.2021 - 02.2022

High School Diploma -

Sheboygan South High School

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