Lance Thebo
Appleton,WI
Summary
Proven delivery expert with a track record of enhancing customer satisfaction and streamlining delivery processes at FedEx. Skilled in GPS navigation and efficient multitasking, I excel in fast-paced environments, demonstrating strong self-motivation and a commitment to safe driving practices. My leadership at Roschen's Omnicare Pharmaceuticals led to more cost-effective routes, significantly improving profitability and client satisfaction.
Overview
13
13
years of professional experience
Work History
Automotive Delivery Person
LKQ Keystone
02.2024 - 03.2024
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
- Assisted in loading and unloading of packages, ensuring proper handling of fragile items.
Postal Carrier
USPS
06.2023 - 02.2024
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
Delivery Driver
Fedex
03.2023 - 06.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Lead Driver
Roschen's Omnicare Pharmacueticals
04.2011 - 05.2013
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
- Restructured all routes to make the delivery process more cost effective and profitable for the pharmacy and drivers included.
Education
Associate of Arts - Business Management
ITT Technical Institute
Green Bay, WI03.2014
Skills
- Self-motivation and discipline
- Safe Driving Practices
- Efficient multitasking
- Vehicle maintenance knowledge
- Documentation accuracy
- Physical stamina and strength
- GPS Navigation Proficiency
- Record Keeping Abilities
- Professional Appearance
Timeline
Automotive Delivery Person
LKQ Keystone
02.2024 - 03.2024
Postal Carrier
USPS
06.2023 - 02.2024
Delivery Driver
Fedex
03.2023 - 06.2023
Lead Driver
Roschen's Omnicare Pharmacueticals
04.2011 - 05.2013
Associate of Arts - Business Management
ITT Technical Institute
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