Summary
Overview
Work History
Education
Skills
Timeline
Generic

LANCE USON

Administrative Clerk
New Caney

Summary

Motivated and hardworking clerk, typist with plenty of data entry experience. Dedicated to completing tasks efficiently and effectively while making a difference


Overview

14
14
years of professional experience

Work History

Technical Support Advisor

Conduent
New Caney, TX
10.2024 - 04.2025
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
  • Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.

Quality Control

Melanzana Mountain Gear
Alamosa, CO
02.2024 - 05.2024
  • Implemented quality control measures for consistent product output and reduced defects.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.

Lane Worker

Target Warehouse Distribution Center
Pueblo, CO
09.2023 - 10.2023
  • Ensure accurate processing of merchandise to our stores and guests
  • Work safely, quickly, and efficiently to handle freight and move inventory throughout the warehouse

Housekeeper

Clarion Hotel
Pueblo, CO
04.2023 - 06.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Word Processor/ Data Entry Clerk

Entech Engineering
Colorado Springs, CO
06.2022 - 01.2023
  • Conducting research, preparing letters, typing emails, completing spreadsheets, editing material, using scanners, and proofreading entries
  • Entered data into databases in alphabetic and numerical order.
  • Prepared data by compiling and sorting information.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Supported office efficiency by managing document storage and retrieval systems, ensuring easy access for team members.
  • Collaborated with colleagues to produce cohesive, well-organized final drafts for client presentations.
  • Scanned and printed files and paperwork, when needed.

Assistant Manager

United Airlines
Chicago, IL
10.2018 - 04.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Pilot Crew Desk Supervisor

United Airlines
Chicago, IL
05.2015 - 10.2018
  • Company Overview: Chicago
  • Streamlined cockpit workflow by effectively delegating tasks among cockpit crew members during critical phases of flight operations
  • Demonstrated exceptional teamwork abilities through collaboration with fellow pilots, maintenance personnel, and other aviation professionals in providing seamless service for passengers and efficient flight operations
  • Achieved perfect attendance records over multiple years, demonstrating commitment to punctuality and reliability in fulfilling scheduled flights
  • Chicago, Illinois

Pilot Crew Scheduler

United Airlines
Houston, TX
07.2011 - 05.2015
  • Company Overview: Houston, United States
  • Maintained accurate records of pilot qualifications, certifications, and training requirements for regulatory compliance
  • Continuously updated knowledge on industry best practices, technologies, and regulatory changes affecting crew scheduling functions
  • Served as primary point of contact for pilots regarding schedule-related inquiries and concerns, providing timely assistance and support
  • Monitored pilot fatigue levels to ensure safe operations and adherence to rest requirements per FAA guidelines
  • Houston, United States

Education

High School -

Pueblo West High School

Skills

Leadership

Communication

Problem Solving

Scheduling

Planning

Coordination

Typing

Organization

Empathy Skills

Quality Control Familiarity

System administration

Remote support

undefined

Timeline

Technical Support Advisor

Conduent
10.2024 - 04.2025

Quality Control

Melanzana Mountain Gear
02.2024 - 05.2024

Lane Worker

Target Warehouse Distribution Center
09.2023 - 10.2023

Housekeeper

Clarion Hotel
04.2023 - 06.2023

Word Processor/ Data Entry Clerk

Entech Engineering
06.2022 - 01.2023

Assistant Manager

United Airlines
10.2018 - 04.2020

Pilot Crew Desk Supervisor

United Airlines
05.2015 - 10.2018

Pilot Crew Scheduler

United Airlines
07.2011 - 05.2015

High School -

Pueblo West High School

Similar Profiles

CREATE PROFILE
LANCE USONAdministrative Clerk