Summary
Overview
Work History
Skills
Timeline
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Lance Velez

Monsey,NY

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

10
10
years of professional experience

Work History

Caregiver

Freedom Care
Monsey, NY
10.2020 - Current
  • Assisted disabled client with activities of daily living, such as bathing, dressing, and grooming.
  • Transported client to doctor appointments and other errands.
  • Monitored vital signs, including blood pressure, temperature, pulse rate, and glucose level.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Maintained clean and well-organized environment for client happiness and safety.

Digital Specialist

Pacsun Retail Store
West Nyack, NY
06.2023 - 04.2024
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Packed items according to customer's specifications and requirements.
  • Monitored stock levels and notified supervisor when supplies needed to be replenished.
  • Assisted customers with pick-up orders.
  • Communicated effectively with other departments regarding order status updates.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Located merchandise from shelves and storage areas to fill orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.

Assistant Store Manager

Charlotte Russe
Nanuet, NY
09.2017 - 04.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Department Manager

Modell's Sporting Goods
Nanuet, NY
08.2014 - 08.2017
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Managed a team of 8 sales associates to ensure customer service and satisfaction was met.
  • Developed strategies to increase sales, monitor inventory levels, and maintain an efficient workflow.
  • Organized promotional events for the footwear department to increase brand awareness.
  • Created daily reports for store management on product performance, stock levels, and staffing needs.
  • Analyzed market trends in order to select appropriate merchandise mix for the footwear department.
  • Resolved any customer complaints or disputes in a timely manner while upholding the store's standards of excellence.
  • Assigned tasks to staff members based on their skillset and availability.
  • Coordinated monthly meetings with store managers to review progress of the department.

Skills

  • Chronic Disease Management
  • Medication and Appointment Reminders
  • Team Building and Leadership
  • Inventory Control
  • Customer Service and Engagement
  • Time Management
  • Shipment Preparation
  • Stock replenishment
  • Staff Training
  • Supply Inventory Management
  • Multitasking
  • Problem-solving abilities
  • Money Handling
  • Problem-Solving
  • Stocking and Receiving
  • Cash Register Operation
  • Truck unloading
  • Store Opening and Closing

Timeline

Digital Specialist

Pacsun Retail Store
06.2023 - 04.2024

Caregiver

Freedom Care
10.2020 - Current

Assistant Store Manager

Charlotte Russe
09.2017 - 04.2019

Department Manager

Modell's Sporting Goods
08.2014 - 08.2017

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Lance Velez