Lance Wheeler
Warsaw,Missouri
Summary
Dynamic IT Consultant with a proven track record at ResolveIT Consulting, specializing in the deployment of scalable cloud solutions and the management of complex networks. Demonstrated expertise in Windows Server OS and project management, coupled with a commitment to exceptional customer service. Recognized for enhancing operational efficiency and security, driving significant improvements in IT infrastructure. Aiming to leverage strategic consulting skills to further optimize IT environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Senior Engineer
ResolveIT Consulting
Warsaw, MO
01.2024 - Current
- Researched potential partners in order to expand services offered.
- Adapted to both on-site and remote environments seamlessly.
- Specialized in deploying scalable solutions using cloud infrastructure.
- Managed and maintained essential networks.
- Consulting
- Oversaw the installation and updates of critical hardware components.
- Configured network switches.
- Configured and optimized firewall settings.
- Conducted regular maintenance to ensure optimal performance.
- Handled installation and maintenance of low voltage cabling.
- Implemented POS systems for streamlined transaction processing.
- Performed routine maintenance to ensure optimal robotics functionality.
- Managed endpoint protection and threat response.
- Performed maintenance and installation tasks for phone systems.
- Managed and implemented access control systems for secure environments.
- Monitored and recorded data from surveillance operations.
- Implemented and maintained kiosks in various locations.
- Coordinated maintenance of high-speed data connections.
- Implemented cloud-based and in-house systems.
Senior Systems/Network Engineer
My IT Crew
Brooklyn, NY
08.2022 - 01.2024
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
- Performed preventive maintenance of networking hardware and related software.
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Evaluated new technology and network products for potential benefits to the organization.
- Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Utilized network management tools for monitoring, configuration management, and issue resolution.
- Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Developed and maintained comprehensive documentation of network configurations, setups, and procedures for future reference.
- Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
- Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Ensured seamless operation of RDS through efficient setup and upkeep.
- Managed identity and access management using Azure AD.
- Optimized deployment and management of Office365 solutions.
- Streamlined operations through effective utilization of Google Workspace tools.
Senior Engineer
Lead Cyber Solutions
New York, NY
01.2021 - 07.2022
- Conferred with technical personnel to prepare designs or operational plans.
- Coordinated activities with suppliers, contractors or other departments.
- Oversaw the preparation and maintenance of project documentation, including design specifications, user manuals, and progress reports.
- Facilitated the transition of projects from concept to production, ensuring seamless integration and operational efficiency.
- Monitored performance metrics to identify areas of improvement.
- Performed testing to determine functionality or optimization.
- Determined design criteria or specifications.
- Prepared estimates and budgets.
- Mentored junior engineers, providing guidance and support to facilitate professional growth and project success.
- Participated in professional development opportunities, staying abreast of emerging technologies and engineering methodologies.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Streamlined network safeguards to mitigate vulnerabilities
- Cyber Security
- Enhanced systems through advanced cloud technology.
Systems Administrator
Ingersoll Rand
Sedalia, MO
04.2019 - 01.2021
- Delivered technical expertise and guidance to FSOs and IT staff as required.
- Delegated corporate documentation tasks to site techs.
- Facilitated timely approvals for employee expense submissions.
- Achieved reliable performance of IT systems by delivering both remote and onsite support to main Sedalia, MO locations.
- Facilitated operational support across multiple locations as required.
- Conduct weekly individual meetings with team members to gather necessary updates.
- Managed asset and documentation imports using Service Now.
- Maintained ticket handling standards to prevent SLA breaches.
- Formulated requisitions for purchases.
- Streamlined integration of newly deployed infrastructure with ongoing support for current systems.
- Conducted successful server migrations.
- Provided support for IT challenges in the merger between Gardner Denver and Ingersoll Rand.
- Provided support in diagnosing Office 365 problems during transition to Cloud.
- Resolved user concerns by providing timely IT support solutions.
- Oversaw deployment and maintenance of network systems.
- Handled device management through SOTI and Intune.
- Developed and modified Group Policies.
- Managed DNS, DHCP, and TCP/IP networks efficiently.
- Ensured effective performance of video surveillance technology.
- Coordinated renewal of support contracts through vendor partnerships.
- Maintained and managed Vware system for automated part retrieval.
- Diagnosed technical issues impacting SAP, Ship-IT, and Vware integrations.
- Managed regular functions for Vware.
- Oversaw daily operations of Avaya Phone System.
- Oversaw functionality and maintenance of Access Control System.
- Streamlined workflows to enhance efficiency in onboarding and offboarding activities.
- Contributed to ensuring secure network operations across Sedalia sites.
- Allocated security permissions for accessing network shares and folders.
- Authorize IT equipment and relocation requests.
- Fixed connection errors facilitating smooth import of programs for part production.
- Ensured data integrity for Zeiss equipment and FMS solutions through robust backup management.
- Prepared and structured annual financial plans to meet technology needs at Sedalia locations.
- Directed maintenance and optimization of programmable logic controllers.
- Oversaw and resolved issues with IT assets at test booths.
Systems Administrator
ProEnergy Services
Sedalia, MO
07.2015 - 04.2019
- Managed daily operations of production servers, switches, and surveillance systems.
- Oversaw Labtech operations to streamline preventive maintenance processes.
- Implemented innovative server guidelines to enhance core business operations.
- Conducted preventative maintenance to maintain network, system and data integrity.
- Coordinate both on-site and remote monitoring for networks, servers, and firewalls.
- Oversaw end-to-end execution of projects to achieve objectives.
- Facilitated streamlined processes between HR and IT, improving onboarding and offboarding.
- Provided helpdesk support during escalated issues to ensure resolution.
- Integrated cameras and access points for enhanced monitoring of remote power plants.
- Conducted on-site visits to remote power plants for network setup and maintenance.
- Executed comprehensive server migrations.
- Oversee maintenance and operation of Exchange Server.
- Oversaw migration of on-premises services to the cloud for a hybrid solution.
- Purchasing
- Ensured seamless functionality of dev environment infrastructure and systems.
- Managed wireless network access points across multiple locations.
- Managed control of building and location access.
- Provided server-side software installation and technical support.
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Maintained hardware inventory of all physical assets in the data center.
- Automated routine tasks using PowerShell scripting language where applicable.
- Managed user accounts in AD ensuring users have appropriate access rights.
- Trained and directed users on correct use of software and hardware within systems.
- Built new file servers to maximize web hosting, terminal servers and domain control performance.
- Implemented and provided technical support for voice services and equipment.
- Planned, tested and supported high-availability infrastructures.
- Decreased spam with firewall filtering and real-time spam black lists for incoming emails.
- Deployed software updates on all servers using WSUS server.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Created virtual machines using VMWare ESXi 5.5 hypervisor platform for testing purposes.
- Achieved cost-savings by developing functional solutions to problems.
Network Engineer
LammTech
Sedalia, MO
02.2013 - 08.2014
- Advised Client on optimizing Network Stability to enhance operational efficiency for systems ranging from 3 to 400 machines.
- Executed comprehensive network assessments.
- Led project execution involving network switches, security firewalls, and computing infrastructure.
- Executed deployment and maintenance of ShoreTel telecommunications.
- Streamlined data restoration processes with Datto's and Efolder/Shadow Protect tools.
- Diagnosed and resolved client software issues.
- Designed and implemented Group Policies for managing printer mapping, drive assignments, and security configurations.
- Resolved issues in MPLS networks.
- Handled administration of Microsoft Exchange server.
- Coordinated setup and management of Citrix Servers, Application Servers, Print Servers, Exchange Servers, and Domain Controllers.
- Enhanced network performance through strategic VLAN configuration.
- Set up virtualization infrastructure using VMWare and HyperV.
- Configured iPads, MacBooks, and iPhones for seamless integration with client email and network.
Regional Support Specialist/Unified Communication's Specialist
Midwest CompuTech
06.2011 - 02.2013
- Executed setups for technological infrastructure advancements including hardware and software integration.
- Developed proficiency in navigating and optimizing distinct networking environments for contract customers.
- Supported optimization and management of hosted apps while addressing operational challenges in the data center.
- Performed ShoreTel sales and installation hardware troubleshooting for servers.
- Skilled in using Citrix, Xenapp, Xenserver, and Xencenter for computer provisioning.
- Implemented disaster recovery protocols for server management.
- Managed and supported Exchange 2003, 2007, and 2010 platforms.
- Implemented advanced disaster recovery solutions and maintained current systems.
- Delivered detailed assessments identifying potential risks and inefficiencies.
- Provided strategic advisory services to facilitate decision-making processes.
- Achieved efficient execution of tasks through strategic job scheduling.
- Assisted with software installations and upgrades in the assigned region.
- Ensured that all regional support requests were addressed in a timely manner.
- Created user accounts and managed access privileges according to organizational guidelines.
- Provided guidance on best practices for utilizing technology tools within the organization's standards.
- Participated in problem-solving meetings with other departments to resolve complex technical issues.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Network Technician
Missouri Valley College
Marshall, MO
03.2010 - 05.2011
- Installed cabling and replaced damaged jacks.
- Managed creation and permission settings of Active Directory user accounts.
- Created efficient machine images using Bart P.E.
- Conducted troubleshooting to ensure seamless network operations across campus.
- Sourced and negotiated pricing for equipment purchases.
- Installed technical equipment including computers, projectors, and sound devices.
- Registered users in campus management system.
- Oversaw Nortel phone system operations and maintenance.
- Managed installation and analysis of new phone systems.
- Ensured optimal performance of all printers through setup and issue resolution.
- Enhanced system functionality through strategic implementation of software.
- Verified server and switch functionality through regular monitoring via Big Brother.
- Implemented configuration and deployment of HP switches and wireless access points.
- Established secure connection protocols for syncing student phones.
- Successfully set up and maintained printing infrastructure.
- Connect patch panels to ensure seamless network integration.
- Administered Trend Micro antivirus deployments across devices.
- Extensive experience with different versions of Windows including Xp and Server editions.
- Connected devices within domain infrastructure.
- Enhanced network management and asset tracking capabilities leveraging Spiceworks solutions.
- Resolved issues related to email services using Exchange 2007.
- Implemented server configurations to enhance system efficiency and reliability.
Education
Network Administration -
Centriq Training
Leawood, KS01.2009
Skills
- Windows Server OS
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Windows 10
- Office 365
- Azure
- Active Directory
- Group Policy
- DNS
- DHCP
- WSUS
- WDS Imaging
- Automation
- Scripting
- Networking
- VLAN's
- SQL
- Firewalls
- Web Filters
- Mail Filters
- Security
- Access Control
- Exchange
- AWS
- ServiceNow
- VMWare
- ESXI
- VSphere
- Citrix
- XenServer
- XenCenter
- Hyper-V
- VPN
- TCPIP
- Backups
- Disaster Recovery
- SDWAN
- Enterprise applications
- Project documentation
- System upgrades
- Remote Access
- Project Management
- Implementations
- DNS Internal
- DNS External
- Remote Desktop Services
- NAS
- Cabling
- Punch down termination
- Low Voltage
- Wide array of Software
- Phone Systems
- Voip
- Auditing
- Compliance
- Access Control
- Surveillance
- Certificates
- Cloud Technologies
- Automation
- Customer Service
- ITIL
- Consulting
- Small business operations
- Project management
- Contract management
- Budget administration
- Life cycle project management
- Project estimating
Certification
- VMware
- MCSA, MCP
- CompTia A+
- ASG Certified Engineer
- EPA 608 Certification
- ITIL 4
- SonicWall Certified Engineer
- Shortel Installer Cert
- ConnectWise
Accomplishments
- Created and drove infrastructure migration strategy to begin transformation from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
- Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints.
- Implemented Automated Imaging using MDT and WDS for overall efficient deployments
- Implemented LabTech and ConnectWise to streamline monitoring, maintenance, software deployments, updates, IT assets, and ticketing
- Implemented Hyper-Convergence infrastructure to reduce hardware, and storage costs by 60
- Migrated users to Office 365 and help implement a Hybrid solution
- Managed and lead design and implementation of ROC (Remote Operations Center) under NERC compliance for monitoring and starting remote power plants. This also includes installing the network infrastructure at the remote locations.
- Design and Implement startup networks
- Relocation of Aftermarket
- Streamlined Logistics with implementation of Cognex scanners as well as year-end inventory
- Reduced cost by consolidating licensing agreements per organization
References
- Jason Rinne, Prior Boss, Missouri Valley College, Marshall, MO, 660-831-4000
- Coty Comfort, Friend, WireCo, Sedalia, MO, 660-596-1988
- Sam Davis, Colleague, Maxion, Sedalia, MO, 660-221-0111
Timeline
Owner/Senior Engineer
ResolveIT Consulting
01.2024 - Current
Senior Systems/Network Engineer
My IT Crew
08.2022 - 01.2024
Senior Engineer
Lead Cyber Solutions
01.2021 - 07.2022
Systems Administrator
Ingersoll Rand
04.2019 - 01.2021
Systems Administrator
ProEnergy Services
07.2015 - 04.2019
Network Engineer
LammTech
02.2013 - 08.2014
Regional Support Specialist/Unified Communication's Specialist
Midwest CompuTech
06.2011 - 02.2013
Network Technician
Missouri Valley College
03.2010 - 05.2011
Network Administration -
Centriq Training
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