Lance Wilson

• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Organized and maintained workplace environment, not limited to stocking and monitoring of equipment. While helping with installs when and if needed.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Supervised guests at front counter, answering questions regarding products.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Verified products appeared at correct locations in proper quantities.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Enhanced team morale, organizing staff events and fostering positive work environment.

• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Worked different stations to provide optimal coverage and meet production goals.
• Operated register to process payments and collect cash payment for order totals.
• Developed strong cooperative relationships with coworkers and managers.
• Created appealing displays for routine arrangements and special promotions.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Assisted customers in selecting merchandise best suited to needs.
• Assisted with inventory counts and stocking of merchandise.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Addressed and resolved customer complaints in polite and professional manner.
• Monitored and verified merchandise for proper prices and labels.

• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Managed cash transactions accurately and responsibly, ensuring proper accounting of daily sales totals.
• Trained new employees on company policies, procedures, and software systems, leading to faster integration into the team.
• Offered basic technical support for clients on wide range of company products.
• Assisted with order fulfillment during peak hours, working alongside colleagues to ensure prompt service delivery for customers.
• Enhanced customer satisfaction by efficiently managing front counter operations and addressing inquiries in a timely manner.
• Handled telephone inquiries professionally and courteously, providing accurate information to callers.
• Participated in staff meetings and training sessions aimed at improving overall team performance.
• Provided backup support for other departments as needed, showcasing teamwork skills while maintaining high-quality customer service standards.
• Built strong relationships with regular customers by delivering personalized service that exceeded expectations.
• Collaborated with team members to optimize workflow and ensure seamless service delivery for customers.

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Upheld company policies and implemented standards fairly.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Developed and implemented comprehensive salesperson training program.
• Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
• Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.

*Worked in all areas of the hotel as I looked into a career change, form front desk operations making sure all customers were checked in properly and promptly, while being treated with the utmost professionalism, respect and curtsey.

*Night audit team

*Food service department and customer lounge

*Hotel housekeeping and maintenance department