Lance Wright
Euless
Summary
Systems Manager skilled at troubleshooting and resolving system problems in order to maintain maximum business productivity. Good at integrating information from different data centers in cluster arrangements. Solid understanding of both hardware and software components. Experienced Systems Manager knowledgeable about planning, implementing and maintaining business information systems. Strong technical acumen, project management skills and attention to detail. Desiring a challenging new role with a progressive organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Security System Manager
Remote Monitoring Technologies
07.2023 - Current
- Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Kept computer systems operating at optimal performance levels.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Provided remote troubleshooting and support for users.
- Wrote and updated technical documentation covering system components.
- Administered system controls, databases and networks.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
Security Installer
Remote Monitoring Technologies
11.2021 - 06.2023
- Installed and repaired security systems and programmable logic controls.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Educated customers on effective use of security systems.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Performed installations of high-tech security systems, which included access control, alarms and video surveillance systems.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proven problem solving skills.
Store Manager
Dollar General
02.2021 - 11.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Increased sales by 52% during tenure, and reduced stocking "outs" by 40%.
Assistant Manager
Dollar General
07.2018 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Order Picker
Mouser
09.2017 - 06.2018
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
Sales Associate
Stein Mart
08.2016 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Managed freight and receiving process.
- Had charge over entire backstock inventory and organization of all additional fixtures and store supplies.
Education
Master of Arts - Human Resources
Tarrant County College
Hurst, TX05.2024
Bachelor of Arts - Business
Tarrant County College
Hurst, TX05.2023
Skills
- Technical Support
- Hardware Maintenance
- Procedure Writing
- Hardware Management
- Virtualization Security
- Customer Preferences
- Corrective Actions
- Work Orders
- Diagnostic Tools
- Computer Hardware Knowledge
- Training Junior Team Members
- Network troubleshooting
Accomplishments
While the General Manager at My Dollar General Location, I was able to turn the failing stores sales targets from 13/13 in the District to 7/13 in a few short months. Increase sales by over 50% year over year, and heavily reduce unnecessary overstock of merchandise as well as reduce missing products on the sales floor by nearly 40%.
The customer satisfaction score increased and the daily customer count increased around 25%.
Bowling
I was in search of a new physical sporting event out of Highschool, and looked to choose bowling with some of my colleagues as a low impact sport that I will be able to play for the foreseeable future. This has been a fun group exercise and quite a therapeutic one at that.
Timeline
Security System Manager
Remote Monitoring Technologies
07.2023 - Current
Security Installer
Remote Monitoring Technologies
11.2021 - 06.2023
Store Manager
Dollar General
02.2021 - 11.2021
Assistant Manager
Dollar General
07.2018 - 02.2021
Order Picker
Mouser
09.2017 - 06.2018
Sales Associate
Stein Mart
08.2016 - 09.2017
Master of Arts - Human Resources
Tarrant County College
Bachelor of Arts - Business
Tarrant County College
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