Lance Young
Helena,AR
Summary
Proven Housekeeping Room Attendant with a track record of enhancing guest satisfaction at SAMTOWN CASINO. Skilled in chemical handling and maintaining cleanliness, demonstrated through effective waste disposal and guest relations. Excelled in fast-paced environments, significantly improving room readiness and cleanliness standards.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
SAMTOWN CASINO
08.2022 - 06.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeping Room Attendant
Goldstrike Casino
06.2020 - 07.2022
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Houseman
SERVICE PRO
07.2019 - 03.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Education
No Degree - Social Sciences Education
UNIVERSITY OF PINE BLUFF
Pine Bluff, AR08.2007
High School Diploma -
CENTRAL HIGH SCHOOL
HELENA ,AR05.2006
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Waste disposal
- Chemical Handling
- Maintenance Coordination
Timeline
Housekeeping Room Attendant
SAMTOWN CASINO
08.2022 - 06.2024
Housekeeping Room Attendant
Goldstrike Casino
06.2020 - 07.2022
Houseman
SERVICE PRO
07.2019 - 03.2021
No Degree - Social Sciences Education
UNIVERSITY OF PINE BLUFF
High School Diploma -
CENTRAL HIGH SCHOOL