Lance A. Brown Sr.

Work History

Lead Carpenter

Graham Construction & Management Inc.

Spokane, WA

04.2007 - 08.2008

Cut and shaped materials to meet outlined measurements using electrical hand tools and manual hand tools .
Completed independent or team installations of building structures, including trim , pouring concrete, finishing concrete, form removable, inspect materials for reuse, organize and return materials to laydown area using forklift.
Kept team members safe and job sites free of hazards by maintaining good organizational skills at all stages.
Employed raw and pre-fabricated materials to construct multi floor, concrete and steel structures.
Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Monitored materials inventory and requested items for restocking for each job.
Set ladders, scaffolds and hoists in place for taking supplies to elevated areas.
Kept site work safe and in line with budget, schedule, safety requirements and applicable building codes, including snow and ice removal.
Informed supervisors when machines required major scheduled service or immediate repair.
Followed standards and procedures to maintain safe work environment.
Mixed porridge of catch basins and poured and sawed off concrete and asphalt.
Operated wide variety of equipment including power saws, sanders, grinders, backhoe, excavator, street sweeper, compactors all, small dozers, water truck, forklifts, and basic hand tools.
Dug trenches, backfilled holes and compacted earth to prepare for new construction.

Carpenter

Triton Marine Construction Corp.

Spokane, WA

04.2006 - 04.2007

Set and built form systems and set embeds.
Aligned and squared frames and forms for installation.
Safely operated electric cordless and hammer drills and cutting torches.
Properly poured, set and cured concrete.
Specialized in foundations, framing and form carpentry.
Planned and executed work with proper tools and materials to maximize efficiency.
Followed established job site safety regulations and maintained safe and clean work area.
Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Monitored tool and equipment condition and arranged repairs as needed.
Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
Kept team members safe and job sites free of hazards by maintaining good organizational skills at all stages.

Sales Associate

Coast Auto Center Inc.

Brookings, O

07.2001 - 07.2005

Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Resolved all issues efficiently and enhanced customer satisfaction ratings from 90% to 100% in 12 months.
Networked at events and by phone to expand business profits and revenues.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Led educational training seminars and product demonstrations.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics for the entire business.
Grew business sales by 50% in 12 months through effective cross-selling, exceptional customer service and cold calling.
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Set up appointments with potential and current customers to promote new products and services.
Responded to telephone and in-person requests for information.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Built strong rapport with clients by understanding needs and clearly explaining products.
Proactively managed client correspondence and recorded all tracking and communications.
Brought in new customers and retained base through proactive management of individual needs and development of robust problem resolutions.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics to improve Coast Auto Centers business through personal TV commercials.

Office Administrator

Coastal Physical Therapy

Brookings, Oregon

06.2000 - 10.2000

Entered procedure codes and diagnosis codes into medical billing software.
Verified benefits and worked with insurance companies to obtain payments.
Managed appointments, registrations and patient relations in busy Physical Therapy office.
Pulled charts and prepared for nurse and doctor assessment.
Reviewed and sent medical records to other physicians upon request.
Oversaw office records and maintained strict document control.
Received, recorded and filed medical payments by check, cash and credit card.
Accurately collected personal, billing and medical details for all patients .
Trained all new employees on records management system.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Codified office structures and processes to promote teamwork and performance.
Interceded between Providers and support staff during arguments and diffused tense situations by employing listening skills and problem resolution skills.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Prepared daily Profit and Loss reports to assist business leaders with key decision making and strategic operational planning.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Performed billing, collection and reporting functions for office.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
Aggregated and analyzed data related to administrative costs to prepare monthly budgets for the Owner.

Medical Office Administrator

Brookings Harbor Medical Center

Brookings, OR

07.1997 - 06.2000

Entered procedure codes and diagnosis codes into medical billing software.
Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
Verified benefits and worked with insurance companies to obtain payments.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Managed appointments, registrations and patient relations in busy Family Practice Medical office.
Scheduled, rescheduled and handled cancelled appointments for patients.
Pulled charts and prepared for nurse and doctor assessment.
Coordinated luncheons with Pharmaceutical Representatives.
Oversaw office records and maintained strict document control.
Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
Received, recorded and filed medical payments by check, cash and credit card.
Accurately collected personal, billing and medical details for all patients.
Trained all new employees on records management system.
Restructured installation processes and staff teams, boosting productivity.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Restructured installation processes and staff teams, boosting productivity.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Codified office structures and processes to promote teamwork and performance.
Arranged corporate and office conferences for company employees and guests.
Completed bi-weekly payroll for 33 employee, and 6 Providers.
Prepared daily Profit and Loss reports to assist Owner with key decision making and strategic operational planning.
Improved office operations by automating client correspondence, record tracking and data communications.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Drove implementation of Mirroring computers and key counting and tracking software to automate office operations, including Billing, Medical Records and Account Resolution.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Organized Staff meetings for all the Departments, Front Office, Nursing , Laboratory, Radiology , and Providers every month and coordinated availability of conference rooms for participants.
Performed billing, collection and reporting functions for office generating over $2 million dollars annually.
Developed internal requirements which complied with HIPPA standards to minimize regulatory risks and liability across program.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Supervised and guided new employees on Daily, weekly, monthly, and year end responsibilities and responded quickly to questions, which improved understanding of job responsibilities.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Medical Manager and QuickBooks Pro software.
Interpreted management directives to define and document administrative staff processes.

Wholesale Sales Representative

Allied Sysco Foods

Fremont, CA

07.1997 - 06.2000

Provided superior service to customers by quickly responding to requests, suggestions and concerns.
Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
Created marketing materials such as flyers and business cards to uncover new customer leads.
Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
Conceived and implemented marketing plans to acquire market share within chosen markets.
Collaborated with District Sales Manager to develop methods and procedures to increase sales, expand markets and promote business.
Conducted multiple promotions and samplings for new products to drive sales for clients, boosting sales.
Communicated sales promotions to customers to grow average customer account size.
Contacted regular and prospective customers to demonstrate products, explain product features and solicit orders.
Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Proactively managed client correspondence and recorded all tracking and communications.
Achieved sales goals of $1.8 million annually and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
Supported customers continuously from sales process to product set-up and use.
Networked at events and by phone to expand business profits and revenues.
Maintain company database with essential account and sales information.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Coached customers' staff and demonstrated product use and maintenance.
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Coordinated trade shows and created marketing collateral to reach greater potential customers.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics for optimizing account penetration.
Collaborated with delivery drivers to schedule and coordinate over 38 daily deliveries of all five sales categories.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
Set up appointments with potential and current customers to promote new products and services.
Serviced existing accounts on regular basis to maximize revenue.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Overview

Work History

Lead Carpenter

Carpenter

Sales Associate

Office Administrator

Medical Office Administrator

Wholesale Sales Representative

Timeline

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