Lance Adriane Pilanga
Chattanooga,TN
Summary
Graduated from the University of Tennessee in Chattanooga, majoring in Political Science, concentrating in public administration and nonprofit management with a minor in business administration. As a student leader, he was involved in different organizations. He was the former senator and marketing assistant of UTC's Student Government Association and has been part of the Tennessee Intercollegiate State Legislation. In summer semesters, he participates as an orientation leader to facilitate incoming students at the university and helps coordinate student activities. He was awarded as an outstanding Chattanooga State's Student Government Association member, serving as a senator and its communication officer. He has been a consistent dean's lister at UTC and graduated as a Cum Laude. In addition, he has been awarded the following scholarships: Gary Rollins School of Business-Solution Scholar and Robert Brown Inclusive Access Scholar. Lance is passionate about community engagement, public relations, program development, leadership, and marketing.
Overview
5
5
years of professional experience
Work History
Program Development Intern
YMCA Metropolitan of Chattanooga
Chattanooga, TN
01.2024 - 04.2024
- Assisted in the development of project plans and timelines for assigned programs.
- Provided administrative support for the development team by scheduling meetings, preparing agendas, and coordinating stakeholders.
- Participated in brainstorming sessions to generate ideas for new programs or initiatives.
- I researched best practices related to program development in the organization.
- Drafted communication materials, such as emails, newsletters, acknowledgment letters, tax letters, and brochures related to program activities.
- Reviewed existing member/Donor information for accuracy and made necessary corrections.
- Organized fundraising events such as the YMCA of Chattanooga phoneathon
- Researched potential sponsors, donors, and grant opportunities.
- Cultivated relationships with new prospects through networking events, cold-calling, and emails.
Membership Services Representative
YMCA Metropolitan of Chattanooga
Chattanooga, TN
01.2023 - Current
- Provided customer service to members by responding to inquiries and resolving issues promptly.
- Maintained accurate records of member accounts, including payments and renewals.
- Processed incoming applications for membership and kept up-to-date databases of memberships.
- Verified eligibility for membership programs and provided information on benefits.
- Monitored renewal dates for existing memberships and coordinated follow-up activities as needed.
- Distributed brochures and toured new guest/members
Small Business Consultant Intern
Urban Vision Initiative UTC
Chattanooga, Tennessee
01.2024 - 04.2024
- Helped develop marketing, advertising, and financial strategies for small business owners, especially those from minority groups.
- Developed operational plans that included budgeting, forecasting, and resource allocation.
- Facilitated workshops with stakeholders to discuss challenges faced by organizations.
- Identified opportunities for business growth through new products or services.
- Explored potential partnerships between companies as a way of expanding market share.
Student Administrative Assistant
Chattanooga State Community College
Chattanooga, TN
01.2022 - 04.2024
- Provided support for students regarding academic policies, procedures, and degree requirements.
- Managed student inquiries via phone, email, or in-person visits.
- Created communication materials such as flyers, newsletters, and announcements.
- Conducted orientation sessions for incoming students to guide college resources and services available.
Lead Key Holder
Whistle Wash
Chattanooga, TN
01.2022 - 12.2022
- Supervised team members in opening and closing procedures, including bank deposits and safe counts.
- Assisted and sold customers with types of carwash memberships that could utmost benefit their cars
- Analyzed customer feedback surveys to identify areas of opportunity for improved customer experience.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge.
- Collaborated with management to determine critical tasks and delegate to opening and closing procedures, including bank deposits and articles, using cleaning products and tools such as vacuums, brushes, towels, and sponges.
- Performed basic maintenance checks on equipment used in the car wash process.
Crew Member
Little Ceasars Pizza
Signal Mountain, TN
08.2019 - 05.2021
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
Bachelor of Science - Political Science and Government
The University of Tennessee - Chattanooga
Chattanooga, TN05-2024
Associate of Science - Political Science
Chattanooga State Community College
Chattanooga, TN05-2022
High School Diploma -
Red Bank High School
Chattanooga, TN07-2020
Skills
- Trilingual: Proficient in English, Filipino, and Spanish
- Research and analysis
- Data Collection
- Academic Writing
- Fundraising campaigns
- Product Sales
- Market and Business Analysis
- Project Management
- Staff Mentoring
- Issue Reporting
- Client Needs Assessments
- Detail Oriented
- Conflict Resolution
- Leadership
- Retail Store Operations
- Exceptional customer service
- Administrative support
- Proficient with Word, PowerPoint, and Excel
- Photography
- Content Creation
- Social Media Marketing
- Video Editing
- Digital advertising
- Graphic and Media Design
Affiliations
- UTC Student Government Association - Senator and Marketing Assistant
- Tennessee Intercollegiate State Legislature House Representative/ Election Commissioner
- Asian-American Association
- UTC Pre-Law Society
- Knights of Columbus Fraternity
- UTC Orientation Leader
- Urban Vision Initiative Consultant
Accomplishments
- Dr. Richard Brown Inclusive Access Scholarship
- Solution Scholar
- Chattanooga State Student Excellence Award
- 4.0 GPA UTC Senior Year
- UTC GPA: 3.63 (Cum Laude)
Timeline
Program Development Intern
YMCA Metropolitan of Chattanooga
01.2024 - 04.2024
Small Business Consultant Intern
Urban Vision Initiative UTC
01.2024 - 04.2024
Membership Services Representative
YMCA Metropolitan of Chattanooga
01.2023 - Current
Student Administrative Assistant
Chattanooga State Community College
01.2022 - 04.2024
Lead Key Holder
Whistle Wash
01.2022 - 12.2022
Crew Member
Little Ceasars Pizza
08.2019 - 05.2021
Bachelor of Science - Political Science and Government
The University of Tennessee - Chattanooga
Associate of Science - Political Science
Chattanooga State Community College
High School Diploma -
Red Bank High School
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