Summary
Overview
Work History
Education
Skills
Accomplishments
STCW
Additional Information
Timeline
Generic

Lance Joseph Machado

Mumbai,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 Years of progressive IT experience.

Overview

4
4
years of professional experience

Work History

IT Infrastructure Specialist

Celebrity Cruises
08.2022 - Current
  • Performs basic troubleshooting to isolate and diagnose common problems, including, but not limited to, in-stateroom equipment for In
  • Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT- Managed PBX)
  • Install Configure and Troubleshooting Point of sale (POS) Machines and supporting devices
  • Manage, Install, configure and maintain all IP Based cameras and TVs
  • Configuring Wireless Cisco Access Points
  • Install, configure and maintain shipboard workstations and Laptops
  • Image in-stateroom equipment for ISE/ITV
  • Ensures proper installation and provides first-level support for all IT
  • Supported PC and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage
  • Installs, set up and/or replace telephones
  • (On ships with IT
  • Managed PBX)
  • Set up, monitor, and break down embarkation check-in equipment and operations
  • Provides shipboard support for all certified applications
  • Having Work Experience and thorough Knowledge n Client and Server Environment
  • Perform Daily Procedure Activity and Time change Process
  • Creating Active Directory users and creating Policy on Domain Controller
  • Managing and Maintaining Lexmark and Konica Network Printers

Technical Support Engineer

ConnectWise
04.2021 - 07.2022
  • Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on diagnosis of the problem
  • Analyses, test, and modify partner and end user customers computer systems based upon their unique design specifications and/or computing environment
  • Interact with partners and end users to provide support via phone, ticket system and chat and answer user inquiries regarding the system
  • Assist Partner is setting up configurations and workflows
  • Meet posted metrics for performance

Technical Consultant

TATA ClassEdge
04.2019 - 03.2021
  • Responsible to handle queries related to ClassEdge content, ClassEdge Server by taking remote access to resolve the queries for the Customers
  • Responsible to deal with hardware and application support queries and issues reported/escalated to the service desk
  • Windows, Ubuntu, Classedge – Server & Client installation, troubleshooting
  • Regular follow-up with Internal (field) team as an when required
  • Highlights frequently occurred issues
  • Maintain resolutions of all unique issues in Master tracker
  • Publish monthly Dashboard on calls ageing, Type of calls handled during the month and SLA achievement
  • Maintain SOP/FAQs for all frequent issues/querie

Education

BACHELOR OF COMMERCE -

ST. GONSALO GARCIA COLLEGE OF ARTS & COMMERCE
Mumbai
04.2018

Higher Secondary Certificate -

THOMAS BAPTISTA JUNIOR COLLEGE
Mumbai
04.2015

Skills

  • SNOW Ticketing Tool
  • Fidelio
  • InfoGenesis
  • Exchange server
  • Server Management
  • Microsoft Office
  • WAN/LAN and Routers
  • Tech Support
  • Troubleshooting
  • Network Configuration
  • Windows Server 2016
  • Debugging
  • BMC Remedy
  • Active Directory
  • VMware
  • Hands on knowledge LINUX
  • Hardware & Software Install
  • Knowledge of Configuring VLAN
  • Well Versed with HTML&CSS
  • Configuration of Switches
  • Managing Windows Server In physical & Virtual Environment
  • Installing, Maintaining & Troubleshooting Antivirus Clients Applications

Accomplishments

  • Google Technical Support Fundamentals https://coursera.org/share/b416b0a2f804d2f 429c3252d314ca64d
  • Server Administration Essential Training(AUhHIxf_LzEF7J_OG7jqhgSh0kGP )
  • Ethical Hacking: System Hacking (AfLbHzFRMUuiF52ez_2M7ExXAKw3)
  • ITNC Cybersecurity Fundamentals of Engineers https://university.connectwise.com/Universit y/Training/Certificate/CertificateMajor.aspx Credential ID=344755
  • Cisco Certified Network Associate (Routing and Switching)
  • CompTIA A+ Core 1 (220-1101) (AUwY5DN-Ri395D1UfMZjqh_3W5_O)
  • CCO (Certificate in computer operations)
  • Microsoft Certified Solutions Expert (Windows Server 2016 & Exchange)
  • MS-CIT (Maharashtra State Certificate in Information Technology)
  • ORACLES – Introduction of oracle,Table,Query,Delete,Update,Ins ert Functions (Date,Math's,String) PL/SQL, Datatype, Joins

STCW

  • Personal Survival Techniques
  • Fire Prevention And Fire Fighting
  • Elementary First Aid
  • Personal Safety And SocialResponsiblities
  • Security Training For Seafarers With Designated Security Duties
  • Crowd Management Training (CMAT)





Additional Information

  • Passport(S3766164) Valid Till - 2028
  • US VISA Valid Till -2027
  • Seaman's Book Valid Till - 2029

Timeline

IT Infrastructure Specialist

Celebrity Cruises
08.2022 - Current

Technical Support Engineer

ConnectWise
04.2021 - 07.2022

Technical Consultant

TATA ClassEdge
04.2019 - 03.2021

BACHELOR OF COMMERCE -

ST. GONSALO GARCIA COLLEGE OF ARTS & COMMERCE

Higher Secondary Certificate -

THOMAS BAPTISTA JUNIOR COLLEGE

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Lance Joseph Machado