LANCELOT JOHNSON
SUNRISE
Summary
- Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
- Diligent with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.
- Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
Self-employeed
Delray Beach, FL
01.2025 - Current
- Provided personal care assistance, ensuring comfort and safety for clients in home environments.
- Developed tailored care plans based on individual client needs and preferences.
- Assisted with daily living activities, promoting independence and well-being among clients.
- Monitored health conditions, reporting changes to healthcare professionals as needed.
- Collaborated with multidisciplinary teams to enhance overall client care quality and outcomes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Escalation Specialist
Princess Cruises
Fort Lauderdale, FL
02.2023 - 01.2025
- Resolved complex customer escalations, achieving high satisfaction levels through effective communication and problem-solving.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery for guest concerns.
- Analyzed recurring issues to identify root causes, implementing solutions that improved operational efficiency.
- Mentored junior staff on escalation procedures and best practices, fostering a culture of continuous improvement.
Customer Service Specialist
Build N Fund
09.2022 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated onboarding of new team members, enhancing training processes and team productivity.
- Collaborated with cross-functional teams to enhance product knowledge and support services.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Driver
All My Sons Moving & Storage
Pompano Beach, FL
03.2022 - 08.2022
- Operated moving vehicles safely and efficiently, ensuring timely deliveries to clients.
- Conducted thorough vehicle inspections and maintenance checks before each trip.
- Loaded and unloaded furniture and boxes with care, minimizing damage during transit.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Warehouse Associate
ADL Delivery
Pembroke Pines, FL
08.2021 - 11.2021
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Organized and maintained accurate stock levels, ensuring timely order fulfillment.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Member Representative
O Health Group
Tamarac, FL
01.2019 - 03.2020
- Assisted members in navigating healthcare services and benefits, enhancing user experience.
- Provided accurate information regarding policy coverage, ensuring clarity for all inquiries.
- Managed member accounts using CRM systems, maintaining up-to-date records for efficiency.
- Addressed member concerns promptly, resolving issues to enhance satisfaction and retention rates.
Education
Diploma -
Plantation High School
Plantation, FL06-2019
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- First aid and safety
- Mobility support
- Behavioral support
- Patient transportation
- Patient advocacy
- Physical therapy support
- Emotional support
Certification
- HHA - Home Health Aide
- CHHA - Certified Home Health Aide
Timeline
Home Health Aide
Self-employeed
01.2025 - Current
Escalation Specialist
Princess Cruises
02.2023 - 01.2025
Customer Service Specialist
Build N Fund
09.2022 - 01.2023
Driver
All My Sons Moving & Storage
03.2022 - 08.2022
Warehouse Associate
ADL Delivery
08.2021 - 11.2021
Member Representative
O Health Group
01.2019 - 03.2020
Diploma -
Plantation High School