LANCELOT SMITH
Fresh Meadows
Summary
Successful at developing unique troubleshooting techniques,executing high quality repairs, and providing sound installation services to customers. Knowledgeable professional offering technical and practical guidance on h
ow to prevent future problems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Conduent
12.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Delivery Driver
Amazon
04.2021 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Technical Support Representative
City Ink IT
07.2019 - 05.2020
- Install Wiring for Computers
- Install and Activate Phones and Phone Lines
- Affix and Install Surveillance Cameras in and around Buildings
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Sales Associate
Manhattan Beer Distrs
06.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Avenue Furniture Store
02.2017 - 06.2018
- Sales Associates
- Furniture Assembly Agent
- Driver
Education
Principle of Business, Information Technology, Social Studies
Institute of Academy Excellence
06.2013
High School Diploma -
Calabar High School
Jamaica06.2011
Skills
- Ability to motivate and train others
- Active Listener
- Excellent Problem Skills
- Organized
- Multi-tasking ability
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Order Processing
- Payment Processing
- Complaint Handling
References
Available upon request
Timeline
Customer Service Representative
Conduent
12.2022 - 08.2024
Delivery Driver
Amazon
04.2021 - 11.2022
Technical Support Representative
City Ink IT
07.2019 - 05.2020
Sales Associate
Manhattan Beer Distrs
06.2018 - 12.2019
Sales Associate
Avenue Furniture Store
02.2017 - 06.2018
Principle of Business, Information Technology, Social Studies
Institute of Academy Excellence
High School Diploma -
Calabar High School
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