Lancene Shaw

• Assisted passengers with check-in procedures and baggage handling.
• Communicated flight information and updates to travelers promptly.
• Managed boarding processes and ensured efficient passenger flow.
• Coordinated with ground operations to support on-time departures.
• Resolved customer inquiries and issues with professionalism and care.
• Provided support for special assistance requests from travelers with disabilities.

• Managed invoicing and payment processing operations.
• Executed billing tasks and recorded information in company databases.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Handled accounts payable activities to facilitate accurate payment of bills and expenses.
• Reviewed invoices for accuracy and completeness prior to issuing payments.

Ensure food quality, consistency, and presentation met at restaurant standards.

Assisted in expediting orders to maintain fast and accurate service.

Resolved kitchen challenges in real-time to prevent delays and maintain efficiency.

• Monitored quality control standards for all meals served.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.

• Worked with other associates to support cashiers and management needs.
• Packed customer orders into boxes and bags, transferring to shopping cart.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Cleaned and sanitized cashier workstation and scanning area.
• Retrieved items for customers and verified prices.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.