Lance P. Cooley
Independence,KS
Summary
Proven track record in enhancing operational efficiency and safety at Fed Ex Ground, showcasing expertise in warehouse operations and a commitment to health and safety compliance. Demonstrates exceptional problem-solving abilities and team collaboration, significantly reducing package damage rates. Excelled in fast-paced environments, leveraging physical strength and critical thinking for superior performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Package Handler
Fed Ex Ground
04.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
Carrier
Coeur D'Alene Press
01.2023 - 02.2024
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Contributed to business growth by identifying opportunities for improvement within existing services or expansion into new areas.
Table Games
Northern Quest Resort & Casino Spokane
03.2018 - 11.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Monitored players behavior, taking appropriate action against rule violations.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
Education
Master of IT - Computer Engineering Technology
Western Governors University
Salt Lake City, UT07.2005
Associates - Graphic Design
Santa Monica College
Santa Monica, CA04.2001
High School Diploma -
Taft High School
Woodland Hills, CA06.1994
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Pallet Jack Operation
- OSHA compliant
- Hand Truck Operation
- Problem-Solving
- Team Collaboration
- Attention to Detail
- Lifting and sorting
- Physical Strength and Stamina
- Warehouse Operations
- Warehouse environment safety
- Critical Thinking
- Health and safety compliance
- DOT Regulations
Timeline
Package Handler
Fed Ex Ground
04.2024 - Current
Carrier
Coeur D'Alene Press
01.2023 - 02.2024
Table Games
Northern Quest Resort & Casino Spokane
03.2018 - 11.2023
Master of IT - Computer Engineering Technology
Western Governors University
Associates - Graphic Design
Santa Monica College
High School Diploma -
Taft High School