Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lancey Lamb

Hendersonville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Account Rep II - Bill/Collections Agent

AdventHealth
05.2022 - Current
  • Evaluated current coding practices and provided recommendations for improvements which led to increased efficiency.
  • Verified insurance of patients to determine eligibility.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.

Centralized Scheduler

AdventHealth
12.2017 - 05.2022
  • Collaborated with healthcare professionals to optimize patient flow and minimize delays in care delivery.
  • Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
  • Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.

Assistant Manager/Key Holder

Kirklands Home Goods
05.2014 - 10.2017
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Science - Human Resources Management

University of North Carolina At Asheville
Asheville, NC
05.2016

Skills

  • Data Tracking
  • Web technologies and services
  • Business Development
  • Organization and Time Management
  • Teamwork and Collaboration
  • Microsoft Software Proficiency
  • Quality Assurance

Timeline

Account Rep II - Bill/Collections Agent

AdventHealth
05.2022 - Current

Centralized Scheduler

AdventHealth
12.2017 - 05.2022

Assistant Manager/Key Holder

Kirklands Home Goods
05.2014 - 10.2017

Bachelor of Science - Human Resources Management

University of North Carolina At Asheville

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Lancey Lamb