Landen Dry

Tahlequah,OK

Summary

Driven by results, I leveraged organizational development and customer relationship management skills at Tommy Nix Auto Group, enhancing operational efficiency and customer loyalty. Expert in process automation and staff training, I spearheaded initiatives that significantly boosted business growth and operational excellence, showcasing a strong blend of technical acumen and interpersonal effectiveness. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

years of professional experience

Certification

Work History

GM Technician

Tommy Nix Auto Group

09.2022 - Current

Implemented operational strategies and effectively built customer and employee loyalty.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Introduced new methods, practices, and systems to reduce turnaround time.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Fleet Management

Cherokee Nation

09.2020 - 08.2022

Applied expertise in manufacturing technology and management science to resolve challenges related to production.
Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
Re-evaluated ongoing therapy to institute changes in management plan.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Education

Associate of Science - GM Asep

OSUIT

Okmulgee

08.2024

High School Diploma -

Epic Charter Schools

Tulsa

05.2022

Skills

Organizational Development
Corporate Communications
Human Resources Management
Staff Training and Development
Operations Management
Process Automation

Quality Management
Customer Relationship Management
Customer Retention
Training and coaching
Customer Relations