Landen Kleinheksel
Summary
Highly driven customer service representative with over 7 years of experience working at Ally Logistics, Ravines Golf Club and Action Water Sports. Trained in project and time management with extensive knowledge of meeting customer needs and proven multitasking abilities. Committed to maintaining professional and personal relationships with clients to increase profitability and drive long lasting business results.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Ally Logistics
10.2022 - Current
- Developed and updated tracking spreadsheets using Revenova and Aljex.
- Negotiated with carriers to find quality services and competitive prices.
- Directed truck drivers to possess all shipments with speed and care.
- Cultivated and strengthened lasting carrier relationships using strong issue resolution and dynamic communication skills.
- Collected, arranged and input information into database system.
- Motivated and trained employees to maximize team productivity.
Outside Operations Supervisor
Ravines Golf Club
04.2016 - Current
- Increased customer satisfaction to drive business results by maintaining high level of customer service.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Created and implemented strategies for improving operational efficiency while supporting requests from guests.
- Managed staff hiring, training and supervision.
- Applied strong leadership talents and problem-solving strategies to maintain team efficiency and organize workflows.
Sales Intern
Action Water Sports
02.2022 - 08.2022
- Analyzed customer feedback and identified areas for improvement.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Helped organize sales events by setting up spaces.
- Coordinated with service departments for timely delivery of a particular boat.
- Built relationships with customers and community to promote long lasting business growth.
- Worked independently with minimal supervision.
Education
Bachelor of Arts - Communications
Hope College
Holland, MI12.2022
Skills
- Logistics Expertise
- Customer Service
- Self-Motivated
- Problem Solving
- Attention to Detail
- Time Management
- Telephone Management
- Multitasking
Timeline
Operations Specialist
Ally Logistics
10.2022 - Current
Sales Intern
Action Water Sports
02.2022 - 08.2022
Outside Operations Supervisor
Ravines Golf Club
04.2016 - Current
Bachelor of Arts - Communications
Hope College
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