Summary
Overview
Work History
Education
Skills
Timeline
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Landen Mendoza

Landen Mendoza

Fort Worth,TX

Summary

I am a results-driven retail professional with a proven track record of driving team development and maximizing profitability. With over seven years at H&M and five years in business management, I’ve consistently delivered strong results—leading high-volume stores, including the $13 million flagship location in Dallas, Texas, the top-performing store in the DFW region and among the best in the nation. Known for being outgoing, loyal, and hard-working, I bring a strong focus on customer service, time management, and operational excellence. I’m passionate about leading teams to success and building a thriving work culture that involves succession planning, growth and development.

Overview

6
6
years of professional experience

Work History

Store Operations Manager

H&M
05.2024 - Current
  • Responsible for delivering a complete and unique customer experience through high visual and commercial curation and creating an inclusive culture that promotes collaboration to drive employee growth and maximizing profit through strategic planning and follow up on sales budget performance and key performance indicators.
  • Additional responsibilities include:
  • -Scheduling to budgeted hours in line with sales budget by maximizing efficiency and follow up
  • -Create plans on a daily, weekly, and monthly basis to analyze business opportunities and strengths
  • -Comprehensive analyzation of key performance indicators and strategic thinking to drive results forward
  • -Provide a definitive customer service experience in store
  • -Ensure operational and administrative routines are completed to best practices
  • -Assess talent and create a culture of active succession planning and development in store
  • -Complete performance reviews to motivate and empower team
  • -Team Planning and Scheduling
  • -Oversee the entire recruitment process from interviews to onboarding
  • -Ensure high quality fashion and product presentation
  • -Ensure good stock levels and provide input on allocation when relevant
  • -Follow up on OMNI metrics and performance to maximize online and in store shopping experience
  • -Secure a strong balance of marketing throughout the store with an inspiring presentation and price perception
  • -Handle all HR issues in store and in collaboration with Area HR Manager
  • -Monitor controlling aspects of the business in regards to selling, pieces sold, conversion rates, profit and loss, and hours control management
  • -Increase profit on the bottom line year over year

Store Manager

H&M
07.2022 - 05.2024

Flagship Department Manager

H&M
05.2021 - 07.2022

Department Manager

H&M
09.2020 - 05.2021

Full-Time Sales Advisor

H&M
03.2020 - 09.2020

Part-Time Sales Advisor

H&M
12.2018 - 03.2020

Education

Master's - Human Resource Management

Claremont Lincoln
Claremont, California
12-2025

Bachelor's - Organizational Leadership

Claremont Lincoln
Claremont, California
08-2024

Associate of Arts - Business

Collin College
01.2021

Skills

    Operational efficiency

    Succession Planning

    Budget planning

    Sales analysis

    Problem-solving

    Strategic planning

    Talent recruitment

    Maximizing profitability

Timeline

Store Operations Manager

H&M
05.2024 - Current

Store Manager

H&M
07.2022 - 05.2024

Flagship Department Manager

H&M
05.2021 - 07.2022

Department Manager

H&M
09.2020 - 05.2021

Full-Time Sales Advisor

H&M
03.2020 - 09.2020

Part-Time Sales Advisor

H&M
12.2018 - 03.2020

Associate of Arts - Business

Collin College

Master's - Human Resource Management

Claremont Lincoln

Bachelor's - Organizational Leadership

Claremont Lincoln
Landen Mendoza