Landen Pederson
Leland,NC
Summary
Dynamic team leader with a focus on staff training and operational excellence. Proven ability to resolve customer issues and enhance service quality, contributing to a positive workplace culture.
Results-driven professional with experience in daily operations and staff development. Skilled in cash handling and issue resolution, consistently improving service standards and customer satisfaction.
Proactive shift leader known for effective team supervision and problem-solving skills. Experience in training staff and implementing process improvements to drive operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jersey Mikes
Leland, NC
03.2025 - Current
- Led team in daily operations, ensuring efficient service and customer satisfaction.
- Trained new staff on food preparation and safety procedures.
- Monitored inventory levels, coordinating restocking to minimize shortages.
- Provided exceptional customer service, resolving complaints effectively.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Coordinated shift schedules, optimizing staffing for peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Area Leader
Chic-Fil-A
Leland, NC
10.2023 - 03.2025
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained team members on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and productivity.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with management to establish goals aligning with company objectives.
- Led training initiatives for new hires, contributing to their rapid integration into the team environment.
Education
High School Diploma -
North Brunswick Highschool
Leland, NC06-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Creative problem solving
- Staff supervision
- Staff development
- Daily workflows
- Issue resolution
Timeline
Shift Leader
Jersey Mikes
03.2025 - Current
Area Leader
Chic-Fil-A
10.2023 - 03.2025
High School Diploma -
North Brunswick Highschool