Summary
Overview
Work History
Education
Skills
Timeline
Generic

Landen Simpson

Cleves

Summary

Dynamic professional with extensive experience in customer service and data entry at RDI Connect. Proven ability to enhance customer satisfaction through effective communication and technical troubleshooting. Skilled in order processing and inventory management, consistently delivering accurate results while maintaining a positive and organized work environment. Committed to excellence and continuous improvement. Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.

Overview

3
3
years of professional experience

Work History

Outbound Call Center Agent

RDI Connect
Milford
08.2024 - 12.2024
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
  • Performed data entry into computer system to document all call activity accurately.
  • Ensured customer satisfaction by providing accurate information and resolving customer issues.
  • Documented sales call data in company software.
  • Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
  • Identified customer needs, clarified information, researched every issue, and provided solutions.
  • Demonstrated ability to multi-task while speaking with customers on the phone.
  • Adhered to company policies and procedures for handling outbound calls.
  • Updated customer information in the database accurately.
  • Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
  • Delivered high levels of customer service in accordance with corporate standards.
  • Completed day-to-day duties accurately and efficiently.
  • Greeted customers in a friendly and professional manner.

Click List Clerk

Kroger's Grocery
Cleves
09.2023 - 01.2024
  • Assisted other departments when necessary, such as bagging groceries or helping out in the deli department.
  • Tracked outgoing orders to provide shipping status to customers.
  • Offered suggestions for alternative items when requested items were unavailable.
  • Replenished supplies such as paper bags and boxes, as needed throughout the shift.
  • Loaded customer orders onto carts for easy transport to their vehicles.
  • Received incoming shipments of merchandise, verifying contents against invoices.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Maintained a clean and safe work environment by following all safety protocols in accordance with company policies.
  • Verified that all customer orders were accurate before loading them into customers' vehicles.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Checked expiration dates on all products before stocking them on shelves or putting them into customer orders.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Stocked shelves throughout the store with new products as needed, rotating existing stock for freshness.
  • Read orders to verify attributes and quantities of merchandise.
  • Greeted customers in a friendly manner and provided excellent customer service.
  • Responded quickly to inquiries from management about product availability and restocking needs.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Processed ClickList orders accurately and efficiently, ensuring accuracy of order items and pricing.
  • Provided timely feedback to customers regarding their order status.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Packed and unpacked items, checking breakables before stocking on shelves.

Electrician Apprentice

HOI Electric
Cincinnati
06.2022 - 08.2022
  • Ran cable trays for power distribution from main panels to branch circuits.
  • Assembled junction boxes according to code requirements.
  • Tested electrical systems and circuit continuity using ohmmeters, voltmeters, or oscilloscopes.
  • Cut openings in walls or floors to accommodate the passage of pipes or electrical conduit using power saws or cutting torches.
  • Followed relevant electrical and building codes for each job.
  • Measured and prepared supplies for electrical tasks.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Maintained organization, cleanliness and safety in work areas.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Kept work areas clean, neat and organized for efficient operations.
  • Pulled wires through conduit runs using fish tapes or pull strings when necessary.
  • Tested electrical systems to ensure proper functioning and safety.
  • Verified measurements and made accurate cuts to avoid wasting materials on job sites.
  • Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
  • Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
  • Installed ground fault circuit interrupter outlets per code requirements.
  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Worked in team-based environment to accomplish projects.
  • Pulled insulated wires or cables through conduits to complete circuits.
  • Used power construction equipment, measuring devices and testing equipment to complete electrical installations.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.

Education

High School Diploma -

Taylor
Cleves, OH
05-2022

Skills

  • Customer service
  • Data entry
  • Order processing
  • Technical troubleshooting
  • Electrical installation
  • Inventory management

Timeline

Outbound Call Center Agent

RDI Connect
08.2024 - 12.2024

Click List Clerk

Kroger's Grocery
09.2023 - 01.2024

Electrician Apprentice

HOI Electric
06.2022 - 08.2022

High School Diploma -

Taylor

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Landen Simpson