Landi Zontelli
Simi Valley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner Operator /Program Director/Counselor
Radiance Recovery Inc.
Chatsworth, CA
09.2018 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback.
- Delivered culturally sensitive counseling services to diverse populations, fostering inclusivity within the organization.
SUD Counselor
Oceanside Malibu
Malibu, CA
08.2017 - 08.2018
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Case Manager
Life Sync Malibu
Malibu, CA
08.2016 - 08.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
CATC 1 counselor, shift lead, group facilitator
Creative Care
Malibu
02.2014 - 08.2016
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
detox technician
Cri-help
North Hollywood
07.2012 - 08.2013
internship
Safety first
Reseda
02.2012 - 07.2012
- Drinking and driving school instructor
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Skills
- Team player
- Punctual
- Open minded
- Take direction
- Spiritual principles
- Culturally sensitive
- Good work Ethic
- Motivated
- Good time management
- Eager to Learn
- Co-occurring disorders
- 12 core functions
- Motivational Interviewing
- Domestic Violence
- Eating Disorders
- Equine therapy
- 12 step recovery
- Group and Individual counseling
- Intake
- Charting
- After Care
- Administration knowledge
- Operations Oversight
- Policy Implementation
- Policy and procedure improvements
- Problem-Solving
- Organizational Skills
- Staff Hiring and Evaluations
- Program Operations
- Data Verification
- Excellent Communication
Certification
- CATC 1 certified, Currently Completing AA
- First aid certified
Education
- Co-occurring disorders
- 12 core functions
- Motivational Interviewing
- Domestic Violence
- Eating Disorders
- Equine therapy
- 12 step recovery
- Group and Individual counseling
- Intake
- Charting
- After Care
Timeline
Owner Operator /Program Director/Counselor
Radiance Recovery Inc.
09.2018 - 05.2024
SUD Counselor
Oceanside Malibu
08.2017 - 08.2018
Case Manager
Life Sync Malibu
08.2016 - 08.2017
CATC 1 counselor, shift lead, group facilitator
Creative Care
02.2014 - 08.2016
detox technician
Cri-help
07.2012 - 08.2013
internship
Safety first
02.2012 - 07.2012