LANDIE J. ARNOLD
West Seneca,USA
Summary
A dedicated IT professional committed to delivering IT solutions to government and healthcare environments using my vast experience with IT Infrastructure, process and procedures. Delivered multi-million-dollar technical programs while transparently communicating and managing stakeholder expectations. 20 years in the United States Air Force provided training with experience managing and processing programs along with organizing numerous IT projects, budgets and schedules. To include the security and compliance lifecycle of correspondence preparation, distribution, workflow management, content management, data input, conducting interpersonal interviews and other various technical and administrative functions/multi-tasking to support military and civilian leaders.
Overview
30
30
years of professional experience
Work History
IT Project Manager
Guardian Dentistry Partners
11.2022 - Current
- Instrumental team member in building and standing up the new IT Department for GDP. Initiated, wrote and executed SOP’s, IT Policies and Procedures to ensure security and HIPAA compliance standards within business.
- Designed and managed IT budget by allocating resources effectively and ensured optimal return on investment for technology project initiatives.
- Vast understanding and knowledge in supporting diverse platforms to include M365, Zoom, Teams, Slack, O365, Active Directory, Helpdesk dashboards etc. using knowledge to generate use of data, reporting, metrics, SLA’s and KPI’s.
- Diverse experience and technical understanding. Oversaw and led to the selections, implementation and ongoing management of multiple dental Practice Management Systems and x-ray software and to include hardware procurement.
- Subject matter expert in administrative duties such as project prioritization, monitoring task orders and cost with the ability to lead and support all teams of IT specialist in providing training, troubleshooting technical issues and ensures optimal user experience.
- Developed and manages on-site implementation process for new acquisitions process and procedures. Actions led to 58 successful new integrations Q1 2023, ensured smooth transition to the new business as-usual position for each newly acquired practice.
- Oversees the communication between partners and stakeholders.
- Provided timely project management updates to Integration, Operations, Finance and HR teams while leading weekly Integration Update calls.
IT Integrations Project Manager
North American Dental Group, US
05.2017 - 11.2022
- Traveled to newly affiliated dental practices across NADG’s footprint and acted as Business Relationship Management representative while managing and driving to completion the end-to-end system integration of 75+ newly onboarded affiliated dental offices, while acting as primary communicator for IT to Field and Business entities, focused on the technical aspects of projects.
- Managed IT hardware and network refresh projects across current footprint utilizing experience in providing desktop service support, read building blueprints and coordinated all activities related to IT Security and Compliance of infrastructure design, procurement, and set up for dentist practice de novo, refresh, remodel, and other related projects.
- Oversaw IT site surveys by coordinating with onsite technicians and dental office team members to ensure all relevant information is captured, including ability to ask basic IT security, hardware, network, and systems questions to start gap analyses and cyber vulnerabilities assessments to company standards.
- Capitalize and maintained expense tracking and approval for all Project related activities and escalated proposed solutions for issues as they arose, ensuring all stakeholders were informed.
IT Director
One Buffalo Dental, US
10.2017 - 05.2019
- Single-handedly ran and oversaw 6 Dental practice Network Infrastructure to include telecommunications, security and compliance.
- Maintained the Sql server database for Open Dental Practice Management System and Xray software to include Ezdent, Dolphin and Dexis.
- Developed and implemented over 35 policies, procedures and processes ensuring HIPPA/PHI Compliance on electronic data. While provided and educated users on workflow capabilities and tools to comply with structured electronic processes.
- Onboarded and trained new team members on all software, phone system and IT compliance training.
Wing Special Airlift Program Manager & Security Manager
Joint Base Charleston, SC
07.2014 - 05.2017
- Supervision protocols by maintaining accountability of personal and classified documents.
- Managed and maintained client software and hardware, conducted software/system upgrades on all personnel computers to include external hardware installations.
- Implemented VOSIP Secure phone upgrade and trained personnel on the function capability.
- Oversaw the infrastructure and setup of a Secure Network Installation, purchased hardware, set up LAN cable installation, enabled network connection, installed and configured the operating system systems with software/applications.
Communications Section Chief
Geilenkirchen NATO Base, Germany
09.2010 - 07.2014
- Chief of Cyber and Knowledge Operations, Geilenkirchen NATO Base, supervised 5 cyber systems personnel that provided computer and staff support to 2.5K military and civilians from 15 nations.
- Lead base Information Assurance Computer Awareness Program, administered, and maintained their network accounts.
- Performed configuration, management, and initial diagnostics of hardware and software failures.
- Oversaw and provided customer support/service to assist in operation, restoration of data, and configuration of information system.
- Managed and monitor information system security program, reported security incidents and formulated and applied corrective security procedures and training.
Education
Associates - Business Administration
Community College of the Air Force
01.2017
Bachelors - Child And Family Development
American Military University
01.2017
Skills
- Excellent Communication and Interpersonal Skills
- Strong ability to manage and prioritize projects
- Leadership experience
- Project Management
- Cross-Functional Team Management
- Strategic Planning
Timeline
IT Project Manager
Guardian Dentistry Partners
11.2022 - Current
IT Director
One Buffalo Dental, US
10.2017 - 05.2019
IT Integrations Project Manager
North American Dental Group, US
05.2017 - 11.2022
Wing Special Airlift Program Manager & Security Manager
Joint Base Charleston, SC
07.2014 - 05.2017
Communications Section Chief
Geilenkirchen NATO Base, Germany
09.2010 - 07.2014
Bachelors - Child And Family Development
American Military University
Associates - Business Administration
Community College of the Air Force