Landini Jessica
Ansonia,CT
Summary
Well-spoken and educated Medical Office Coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals. Focused on improving policies and procedures, increasing advocacy in patient satisfaction and optimizing workflow in a busy medical practice. Excellent team player with top-notch communication, planning and team leadership skills.
Overview
19
19
years of professional experience
Work History
Medical Office Coordinator
Griffin Faculty Physicians
Ansonia, CT
06.2021 - Current
- Skilled 1-person welcoming committee as patients enter Rheumatology office.
- Modeling the Planetree mantra and prioritizing optimal patient care.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided assistance to Provider and Medical Assistant with all clinical/administrative needs
- Obtained all prior authorizations for biologic medications as well as training colleagues in doing so.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
- Scheduled, rescheduled and cancelled appointments for patients.
- Reviewed and sent medical records to other physicians upon request.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
Call Center Representative
Griffin Health
Derby, CT
11.2020 - 06.2021
- Developed call center orientation guide.
- Experience creating new patients, scheduling, and editing patient demographics through Meditech/Expanse.
- Assisted patients with patient portal support and scheduling Covid-19 vaccine appointments
- Assisting at multiple Community Testing locations to supplement staffing when testing volume increased
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Communicated patients needs in both Spanish and Portuguese.
- Respecting HIPPA compliance and patient Identity relaying COVID-19 test results.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Dental Assistant
Vaughn Family Dentisty
Trumbull, CT
06.2020 - 11.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Documented patient dental health information, medical history and vital signs for future reference.
Program Director
The Boys And Girls Club, Raymond P. Lavietes Unit
Shelton, CT
09.2019 - 03.2020
- Direct, strategize and plan programming for children ages 5-18 years old
- Assisting Unit Director in hiring and training new candidates
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Handled child and parent complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
Cashier
Chaves Bakery & Deli
Bridgeport, CT
04.2011 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members
Assistant General Manager/Marketing Coordinator
TITLE Boxing Club Milford & Stamford
Milford, CT
06.2018 - 08.2019
- Exceptionally succeeded in being the first smile that members saw when walking through the door
- Assisted owner in opening new TITLE Boxing Club location
- Fulfilled expectations of members and new prospects within the facility.
- Assisting members and new prospects with any administrative or general needs in the facility.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Planned and executed internal and external marketing events.
- Created press releases and announcements, newsletter articles and website copy.
- Responded proactively and positively to rapid change.
Youth Development Professional
The Boys And Girls Club, Raymond P. Lavietes Unit
Shelton, CT
09.2011 - 08.2018
- Welcomed all children and parents with a positive encouraging attitude.
- Supervised youth and maintained security for each child under care.
- Helped set appropriate goals and plans to achieve targets through art and active play.
- Assisted with educational needs through tutoring and homework assistance.
- Worked directly with at-risk or youth offenders to improve life skills.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Education
Bachelor of Science - Liberal Arts And Sciences
Southern Connecticut State University
New Haven, CT05.2023
Associate of Science - Liberal Arts And Sciences
Housatonic Community College
Bridgeport, CT06.2018
Skills
- Proficient in Portuguese and Spanish
- Schedule Coordination
- Athena Health EMR Systems
- CPR, Med Administration & AED Certified
- Administration and Operations
- Friendly and Relatable
- Team Building
- Staff Development and Training
Timeline
Medical Office Coordinator
Griffin Faculty Physicians
06.2021 - Current
Call Center Representative
Griffin Health
11.2020 - 06.2021
Dental Assistant
Vaughn Family Dentisty
06.2020 - 11.2020
Program Director
The Boys And Girls Club, Raymond P. Lavietes Unit
09.2019 - 03.2020
Assistant General Manager/Marketing Coordinator
TITLE Boxing Club Milford & Stamford
06.2018 - 08.2019
Youth Development Professional
The Boys And Girls Club, Raymond P. Lavietes Unit
09.2011 - 08.2018
Cashier
Chaves Bakery & Deli
04.2011 - 03.2020
Bachelor of Science - Liberal Arts And Sciences
Southern Connecticut State University
Associate of Science - Liberal Arts And Sciences
Housatonic Community College
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