Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Landis Hill

Saint Louis,MO

Summary

Results-driven Customer Service Professional with 10 years of experience delivering top-tier support in fast-paced environments. Adept at handling customer inquiries, resolving issues efficiently, and ensuring high satisfaction rates. Skilled in CRM systems, conflict resolution, and process improvement to enhance customer experience and loyalty. Recognized for increasing customer retention and streamlining service operations. Passionate about building strong client relationships and providing solutions that drive business success.

Overview

18
18
years of professional experience

Work History

Package Handler

Federal Express
03.2023 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Sales Agent

Thumbs Up Telemarketing
03.2007 - 05.2009
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages various products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Sales Associate

The Home Depot Inc
03.2023 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Receptionist

NAPPS! Hair Studio
04.2013 - 03.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.

Education

Associate Of Fine Arts - Music

Saint Louis Community College
St. Louis, MO

Skills

    Good listener, pays attention to detail, quick learner, above average memory, good communication skills, highly dependable,

Accomplishments

I’ve consistently received recognition for my customer service skills, sales and overall performance for nearly every position held during my career thus far. This includes awards for most deposits during the month due to increased sales and other incentives.

Timeline

Package Handler

Federal Express
03.2023 - Current

Sales Associate

The Home Depot Inc
03.2023 - 11.2024

Receptionist

NAPPS! Hair Studio
04.2013 - 03.2018

Sales Agent

Thumbs Up Telemarketing
03.2007 - 05.2009

Associate Of Fine Arts - Music

Saint Louis Community College

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Landis Hill