Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Work Preference
Quote
Interests
Work Availability
Timeline
AdministrativeAssistant

Landon Bastidas

Riverside,CA

Summary

Dynamic retail professional with a proven track record at Disneyland Resort, dedicated to delivering exceptional customer service. Expertise in product knowledge and problem-solving enhances customer experiences and satisfaction. Proficient in complaint resolution and merchandise management, contributing to increased loyalty and sales. Career goals include further enhancing customer engagement strategies within the retail sector.

Overview

2
2
years of professional experience

Work History

Retail Worker

Disneyland Resort
Anaheim, CA
06.2024 - 12.2025
  • Answered questions about current promotions and resolved issues according to store policies.
  • Supported development of marketing strategies to enhance customer retention.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Executed regular cleaning and arrangement of product displays effectively.
  • Handled merchandise returns and maintained organized store displays.
  • Replenished inventory regularly to ensure merchandise freshness.
  • Contacted other stores to locate specific inventory.
  • Examined merchandise for imperfections before arranging on sales floor.
  • Executed routine checks on product price tags to ensure correctness in displayed details.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Described merchandise and explained use, operation and care.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Customer Service Representative

CPR Sales
Ontario, CA
12.2023 - 05.2024
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided top quality control and eliminated downtime to maximize revenue.

Intern

St. Joseph Catholic Elementary School
Santa Ana , CA
07.2022 - 06.2023
  • Coordinated with teachers to identify and support students with special needs.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Conducted literature and resource research to support classroom projects.
  • Provided one-on-one support to students requiring additional assistance.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Observed student performance in order to assess progress towards academic goals.
  • Proctored examinations and monitored for cheating.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Explained class procedures, lab policies and important dates.
  • Facilitated small group learning activities to reinforce lesson objectives.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Collaborated with colleagues to develop instructional plans that meet individual student needs.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.

Education

High School Diploma -

Saddleback High School
Santa Ana
06-2022

Skills

  • Store cleaning
  • Product knowledge expertise
  • Problem-solving
  • Merchandising expertise
  • Register operation
  • Order processing
  • Payment processing
  • Workplace safety compliance
  • Stock replenishment
  • Customer service
  • Shipment receiving
  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Complaint resolution
  • Scheduling
  • High-energy attitude
  • Exchange coordination
  • Retail marketing
  • Follow-up skills
  • Professional telephone demeanor
  • Multitasking and organization
  • Shipping and receiving
  • Customer consulting
  • Email management
  • Stress management
  • Money handling
  • Active listening
  • Decision-making
  • Empathy and patience
  • Credit card payment processing
  • Product knowledge

Accomplishments

  • Louis Armstrong Jazz Award

Affiliations

  • Ongoing Music Major
  • Skilled, and proficient in 10 and more different instruments
  • Partial primary caretaker of disabled house member

References

References available upon request.

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Team Building / Company RetreatsCareer advancement

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

Music

Reading

Traveling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Worker

Disneyland Resort
06.2024 - 12.2025

Customer Service Representative

CPR Sales
12.2023 - 05.2024

Intern

St. Joseph Catholic Elementary School
07.2022 - 06.2023

High School Diploma -

Saddleback High School
Landon Bastidas