Landon Bouwhuis
Saratoga Springs,UT
Summary
Dynamic Technical Success Manager with extensive experience at LiveView Technologies, specializing in SaaS and Agile methodologies. Proven ability to leverage CRM software to enhance client satisfaction and drive key success metrics. Demonstrated leadership in project management and technical support, resulting in substantial improvements in customer success outcomes. Committed to fostering strong client relationships and optimizing operational efficiency.
Overview
7
7
years of professional experience
Work History
Technical Success Manager
LiveView Technologies
Pleasant Grove, UT
09.2023 - Current
- Led the technical success for pilot customers who were undergoing our 30-day trial.
- Worked in the back end of the software and camera UI to establish analytics to provide a secure environment.
- Created reports and tracked customer satisfaction metrics.
- Conducted regular meetings with clients to review progress and discuss improvements.
- Provided technical expertise on the LVT VMS during weekly syncs.
- Reviewed analytics recorded by the cameras to provide success metrics to our pilot customers.
- Documented feedback from customers, stakeholders, and team members in order to improve service quality.
Customer Success Manager
Eltropy
Lehi, Utah
01.2021 - 10.2023
- Subject matter expert on the Eltropy system.
- Worked with executive-level employees to determine use cases that would improve their ROI and company processes.
- I was the main point of contact for 25 Eltropy customers and managed the success of the accounts.
- Used tracking systems such as Jira and Salesforce to manage and resolve complications in the system and process.
- Heavily involved in the onboarding process for new customers.
Project Manager • SCRUM Master
XenoPro Technologies
Pleasant Grove, Utah
02.2018 - 01.2021
- XenoPro was a fast-paced start-up. I wore many hats, but primarily focused on project management and Scrum Master duties.
- Worked closely with customers to get feedback and define future enhancements.
- Managed sprints and boards.
- Provided QA release validation.
Education
Certificate of Technical Studies - Scrum Master
Scrum Alliance
Westminster, CO03-2022
Bachelor of Science - IT- Forensics
Utah Valley University
Orem, UT07-2020
Certificate of Technical Studies - Network And System Administration
Utah Valley University
Orem, UT07-2020
Skills
- Leadership
- SaaS/Agile
- Project Management
- Technical Support
- Customer Advocate
- Training and mentoring
- CRM software
- Customer retention
- Account management
Timeline
Technical Success Manager
LiveView Technologies
09.2023 - Current
Customer Success Manager
Eltropy
01.2021 - 10.2023
Project Manager • SCRUM Master
XenoPro Technologies
02.2018 - 01.2021
Certificate of Technical Studies - Scrum Master
Scrum Alliance
Bachelor of Science - IT- Forensics
Utah Valley University
Certificate of Technical Studies - Network And System Administration
Utah Valley University
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