Landon Burgess
Customer Service/Sales Specialist
Irvine,CA
Summary
As a talented customer service/sales specialist, I possess a range of skills that enable me to excel in a fast-paced, customer-focused environment. With experience as a stylist and model, I bring a professional demeanor and a strong work ethic to every interaction. I am confident, creative, and adaptable, able to communicate effectively with a wide range of individuals and tailor my approach to meet their unique needs. I am skilled in helping customers find the right product or service for their needs, providing them with the information and support they need to make informed purchasing decisions. With my ability to build strong relationships with customers and my commitment to providing exceptional service, I am a valuable asset to any team focused on driving sales and delivering top-notch customer experiences.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Model/Stylist
O Models Agency
Los Angeles, CA
04.2021 - Current
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Created looks according to brand directives through photographer, stylist and makeup artist collaboration.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
Sales Leader
Vans Off The Wall
West Covina, CA
11.2019 - 03.2023
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Developed multiple sales strategies to address range of project and customer types.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Performed inventory control procedures to manage stock.
- Handled cash register operations and customer transactions to process payments.
- Greeted customers and provided product advice to increase sales.
Corporate Security Officer
G4S Secure Solutions
Claremont, CA
11.2019 - 03.2021
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Established and maintained close working relationships with local law enforcement officers.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Return Entry Specialist
Costco Wholesale Returns Depo.
Jurupa Valley, CA
10.2017 - 10.2019
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Increased productivity through streamlined processes and system efficiency.
Education
Communications - Mass Media/Public Speaking
Chaffey College
Rancho Cucamonga, CA 08.2016 - 05.2019
Skills
Self-Motivated
Multitasking Abilities
Product promotions
Dependable and Responsible
Flexible and Adaptable
Teambuilding
Google Workspace
Training and Development
Consultative sales techniques
Sales strategy
Brand promotion
Client relationship building
Cash Handling
Sales pitching
Sales expertise
Complaint resolution
Creative problem solving
Professional telephone demeanor
Stock management
Account management
Retail store support
Accomplishments
- Achieved historic company sales records for specific products.
- Modeled/Styled looks and content for top brands such as: NIKE, AT&T, Don Julio, SAMSUNG, A-List Artists.
-Frontlined Pandemic Assistance as a response team.
Timeline
Model/Stylist
O Models Agency
04.2021 - Current
Sales Leader
Vans Off The Wall
11.2019 - 03.2023
Corporate Security Officer
G4S Secure Solutions
11.2019 - 03.2021
Return Entry Specialist
Costco Wholesale Returns Depo.
10.2017 - 10.2019
Communications - Mass Media/Public Speaking
Chaffey College
08.2016 - 05.2019