Landon DeHart
Winter Garden,FL
Summary
Proven professional with extensive experience at The Walt Disney Company, excelling in enhancing guest experiences and team coordination. Demonstrated expertise in conflict resolution and Microsoft Office, alongside a strong ability to build relationships. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and effective team leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Operations
The Walt Disney Company
03.2024 - Current
- Enhanced guest experience by providing exceptional guest service while upholding a positive attitude.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules when parking and entering the complex.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
Recreation Coordinator
The Walt Disney Company
08.2022 - 03.2024
- Lead and direct the operation while promoting teamwork to ensure the best experience for both guests and cast.
- Monitor and maintain proper equipment operation, chemical balance, and water level for main pool, spa, and aquatic play area.
- Expedited incident resolution by swiftly assessing situations and determining appropriate courses of action based on established guidelines.
Lifeguard
The Walt Disney Company
04.2019 - 03.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Recreation Host
The Walt Disney Company
04.2019 - 03.2024
- Effectively work in all weather conditions both outdoors and indoors.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Assisted in preparing recreational materials and supplies for each activity.
- Comfortably use a microphone in front of large amounts of guests.
- Lead the sing-a-long campfire and monitor guests to ensure they safely roast marshmallows.
Character Performer
The Walt Disney Company
05.2016 - 03.2024
- Developed strong improvisational skills, enabling seamless adaptation to unexpected situations during character interactions.
- Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
- Delivered exceptional customer service by interacting with guests in character both on stage and off stage, enhancing their overall experience.
- Preserved the integrity of the characters in every conversation and interaction.
Food and Beverage Coordinator
The Walt Disney Company
04.2018 - 04.2019
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Conducted regular quality checks on food and beverages, ensuring consistent excellence in presentation and taste.
- Optimized seating arrangements for maximum capacity utilization during busy shifts, providing excellent customer experience while maximizing profits.
Education
Associate of Arts - Music Theatre
Indian River State College
Ft. Pierce, FL06.2018
High School Diploma -
Sebastian River High School
Sebastian, FL06.2016
Skills
- Relationship Building
- Conflict Resolution
- Microsoft Office
- Facilitation
- Reliable time management
- Strong Acting Abilities
- Team Player
- Accountability
Certification
Aquatic Facilities Operator
Responsible Vendor Program
Timeline
Guest Operations
The Walt Disney Company
03.2024 - Current
Recreation Coordinator
The Walt Disney Company
08.2022 - 03.2024
Lifeguard
The Walt Disney Company
04.2019 - 03.2024
Recreation Host
The Walt Disney Company
04.2019 - 03.2024
Food and Beverage Coordinator
The Walt Disney Company
04.2018 - 04.2019
Character Performer
The Walt Disney Company
05.2016 - 03.2024
Associate of Arts - Music Theatre
Indian River State College
High School Diploma -
Sebastian River High School