Summary
Overview
Work History
Education
Skills
Timeline

Landon Douang

Dallas,TX

Summary

Adept in software development and client relationship management, I significantly contributed to Verizon by enhancing software quality and fostering customer satisfaction. My experience spans from debugging to solutions deployment, to boosting The Keg Steakhouse sales by 16%. My approach combines technical proficiency with exceptional communication, driving business success and client trust.

Overview

4
4
years of professional experience

Work History

Jr. Software Engineer & Prod Support & SRE

Verizon
Irving, TX
10.2023 - Current
  • Facilitated daily stakeholder, director, and account manager meetings, providing input on bugs, inefficiencies, and potential solutions to emergent issues.
  • Utilized Grafana, Redis, and RADAR to monitor API endpoints to localize production issues.
  • Reduced troubleshooting tickets by 90% on Verizon's B2B software.

Software QA Engineer

Wells Fargo & Company
Dallas, TX
10.2022 - 08.2023
  • Prepared detailed technical documentation for future reference and maintenance
  • Collaborated with other developers to ensure proper integration of components into the application.
  • Provided support during UAT cycles by verifying functionality against business requirements documents.

Javascript Instructor / Center Director

Code Ninjas
Southlake, Texas
08.2019 - 07.2021
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Trained employees on proper performance of Mentor/Mentee positions then managed as a team to deliver exceptional client experiences
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels

Bartender & Server

The Keg Steakhouse + Bar
Arlington, TX
05.2017 - 10.2020
  • Maintained long-term positive relations with multiple guests.
  • Accounted for 16% of the store's total liquor and food sales.
  • Upsold higher-ticket menu items to drive profits.

Education

BS - Software, Software Engineering

University of Texas, Engineering, Arlington, Mansfield, Texas
05-2021

36 Credit Hours Towards

Skills

  • Solutions deployment
  • Software development
  • Software debugging
  • Client relationship management
  • CRM systems
  • Excellent communication skills
  • Vendor management
  • Avid golfer with a 32 handicap

Timeline

Jr. Software Engineer & Prod Support & SRE - Verizon
10.2023 - Current
Software QA Engineer - Wells Fargo & Company
10.2022 - 08.2023
Javascript Instructor / Center Director - Code Ninjas
08.2019 - 07.2021
Bartender & Server - The Keg Steakhouse + Bar
05.2017 - 10.2020
University of Texas, Engineering - BS, Software, Software Engineering

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