Landon Faircloth
Zebulon,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Wholesale Parts Solutions
Wilmington , NC
09.2023 - 11.2023
- Completed day-to-day delivery duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Pool Certified Technician
Pool Professionals Inc.
Wilmington, N.C.
03.2023 - 08.2023
- Inspected and adjusted pool water levels for optimum functioning and comfort.
- Installed new components or replaced defective parts to restore functionality.
- Documented work performed for specific customers for accurate billing and follow-up support.
Customer Service Representative
Epic Axe Throwing and Social House
Wake Forest, NC
12.2021 - 02.2022
- Assisted bartender.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
Car Sales Intern
Leith Inc.
Raleigh, NC
08.2021 - 12.2021
- Assisted customers with selecting a car model and features based on their needs.
- Showcased vehicle features and took customers on test drives in local area.
- Greeted customers to determine wants or needs.
- Answered questions from customers regarding vehicle specifications, options and pricing details.
- Recommended, selected and located merchandise based on customer desires.
- Managed sales negotiations and financing options.
Support Technician
NRTC - National Rural Telecommunications Cooperative
Raleigh, N.C.
01.2021 - 06.2021
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Provided technical support for remote and mobile users.
- Monitored system performance, and provided system optimization solutions.
- Assisted in troubleshooting and resolving network connectivity issues.
- Set up and maintained user accounts, passwords, and other security settings.
Customer Service Representative
Adventure Landing
Raleigh, NC
04.2019 - 03.2020
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Service Technician
Pete Smith
Rolesville, NC
06.2017 - 08.2018
- Conducted routine maintenance and repairs on cars and trucks.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Diploma - Information Technology
My Computer Career
Raleigh, NC03-2020
High School Diploma -
Rolesville High School
Rolesville, NC06-2019
Skills
- Documentation practices
- Customer service
- Technical troubleshooting
- Time management
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Pool Maintenance
- Water quality testing
Timeline
Delivery Driver
Wholesale Parts Solutions
09.2023 - 11.2023
Pool Certified Technician
Pool Professionals Inc.
03.2023 - 08.2023
Customer Service Representative
Epic Axe Throwing and Social House
12.2021 - 02.2022
Car Sales Intern
Leith Inc.
08.2021 - 12.2021
Support Technician
NRTC - National Rural Telecommunications Cooperative
01.2021 - 06.2021
Customer Service Representative
Adventure Landing
04.2019 - 03.2020
Service Technician
Pete Smith
06.2017 - 08.2018
Diploma - Information Technology
My Computer Career
High School Diploma -
Rolesville High School
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