Summary
Overview
Work History
Education
Skills
Timeline
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Landon Gaines

Paterson

Summary

Dedicated to providing the highest level of Customer Service and Sales Experience to a diverse population of new and existing clients. Passionate about building sustainable relationships, driving brand loyalty, and increasing customer engagement. Demonstrates organizational, motivational, and leadership skills.

Overview

2026
2026
years of professional experience

Work History

Retention Specialist

DISH
01.2025 - 07.2025
  • Successfully negotiated account renewals and service continuations, reducing account termination and maintaining customer loyalty.
  • Handled high-volume inbound retention calls, de-escalating concerns and resolving issues to retain DISH customers.
  • Increased customer satisfaction by delivering clear, empathetic communication and resolving service and billing issues promptly.
  • Built rapport with customers, identifying needs and promoting tailored DISH packages and upgrades to enhance value.
  • Managed and updated records for over 400 customer accounts using CRM software, enhancing customer satisfaction and ensuring accurate data for improved service responses.
  • Analyzed customer feedback and competitive data to anticipate cancellation risks and support retention strategies.

Independent Sales Contractor

Apple Roofing
01.2024 - 01.2025
  • Lead a team of field marketers, providing performance management, guidance, and training to ensure consistent achievement of sales targets and customer satisfaction goals.
  • Develop and execute strategic plans to generate new business, retain existing clients, and maximize opportunities for the residential roofing markets in Texas, Nebraska, and New Jersey.
  • Collaborate with operations and project management teams to ensure seamless execution of roofing installations while maintaining high standards of quality and customer service.
  • Conduct regular team meetings to review performance metrics, discuss challenges, and identify opportunities for process improvements.
  • Analyze market trends, customer feedback, and competitor activity to refine sales strategies and identify areas for growth.
  • Achieved Salesperson of the Month by helping to generate $2M in revenue in one month as a key part of the travel team.

Roofing Sales Consultant

  • Developed and presented customized roofing solutions to clients, highlighting product features, benefits, and cost-effective options.
  • Utilized CRM software to track leads, opportunities, and sales pipeline to ensure timely follow-ups and successful conversions.
  • Built and maintained strong relations with homeowners to generate new business opportunities.
  • Conducted in-depth roof inspections for residential properties to assess damage, needs, and provide accurate project estimates.
  • Led the contract negotiation and closing process to ensure clear communication of terms, pricing, and timelines.

Corporate Trainer

Half Moon Firm
12.2022 - 01.2024
  • Generated sales for Verizon Wireless, Internet, and TV Services via door-to-door residential campaigns, resulting in over 500 closed deals in the first year.
  • Maintained strong relationships with clients to foster repeat business and customer loyalty.
  • Interviewed, selected, trained and mentored junior sales associates to cultivate a dedicated sales team.
  • Reported closed sales weekly and referred B2B potential deals to the appropriate sales team.
  • Developed sales techniques and product knowledge based on client specifications.

Server

Applebee's
06.2017 - 12.2022
  • Welcomed new guests and promoted popular menu items to increase sales.
  • Interacted with customers to create a friendly and positive dining experience.
  • Recognized for achieving a high level of customer service while adhering to high quality standards.

Education

Bachelor's Degree - African American Studies

Rutgers University
Newark, NJ
05.2022

Skills

  • Customer service
  • Marketing
  • Performance management
  • B2C
  • B2B
  • Microsoft Office
  • CRM software

Timeline

Retention Specialist

DISH
01.2025 - 07.2025

Independent Sales Contractor

Apple Roofing
01.2024 - 01.2025

Corporate Trainer

Half Moon Firm
12.2022 - 01.2024

Server

Applebee's
06.2017 - 12.2022

Roofing Sales Consultant

Bachelor's Degree - African American Studies

Rutgers University

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