Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Landon Griffiths

American Fork,UT

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Shift Leader

Quick Quack Car Wash
American Fork, Utah
03.2022 - 05.2023
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Monitored employee performance and provided feedback for improvement.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Assisted in training new employees on shift operations.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Customer Service Representative

Thanksgiving Point
Lehi, Utah
03.2021 - 01.2022
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Education

High School Diploma -

American Fork High School
American Fork, UT
05-2023

Skills

  • Employee training
  • Customer service
  • Relationship building
  • Team leadership
  • Positive attitude
  • Calm demeanor
  • Adaptability and flexibility
  • Adaptive team player
  • Empathy and patience
  • Willing to learn
  • Hardworking
  • Humble

Accomplishments

  • Eagle scout
  • Completed a 2 year mission for the Church of Jesus Christ of Latter Day Saints

Timeline

Shift Leader

Quick Quack Car Wash
03.2022 - 05.2023

Customer Service Representative

Thanksgiving Point
03.2021 - 01.2022

High School Diploma -

American Fork High School

Similar Profiles

CREATE PROFILE