Landon Houillion
Cincinnati,OH
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and sales at O-Charley's through exceptional service and upselling skills. A quick learner with a strong work ethic, I adeptly balanced kitchen support with customer service, demonstrating outstanding teamwork and multitasking abilities. My dedication to safe food handling and hospitality service expertise consistently delivered high-quality dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons.
Overview
1
1
year of professional experience
Work History
Food Runner/Restaurant Hostess/To-Go Specialist
O-Charley's
01.2023 - 05.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
Cook/Cashier/Crew Trainer
Kentucky Fried Chicken
08.2023 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
No Degree - N/A
West Clermont High School
$101 Bach Buxton RD, Batavia, OH05.2025
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Effective Multitasking
- Flexible Schedule
- Bussing Tables
- Safe Food Handling
- Server Support
- Anticipating Customer Needs
- Hospitality service expertise
- Menu Memorization
- Heavy Lifting
- Kitchen Support
- Foodservice
Timeline
Cook/Cashier/Crew Trainer
Kentucky Fried Chicken
08.2023 - 03.2024
Food Runner/Restaurant Hostess/To-Go Specialist
O-Charley's
01.2023 - 05.2024
No Degree - N/A
West Clermont High School