Landon Keith
Terre Haute,IN
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
13
13
years of professional experience
Work History
Client Service Representative
Epic Insurance
05.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Insurance Agent
Indiana Farm Bureau Insurance
01.2021 - 05.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Sales Representative
Zink Distributing
12.2011 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
West Vigo High School
West Terre Haute2009
Skills
- Teamwork and Collaboration
- Document and Records Management
- Calm Under Pressure
- Meeting deadlines
Timeline
Client Service Representative
Epic Insurance
05.2023 - Current
Insurance Agent
Indiana Farm Bureau Insurance
01.2021 - 05.2023
Sales Representative
Zink Distributing
12.2011 - 01.2021
West Vigo High School
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