Summary
Overview
Work History
Education
Skills
Clearance
Certification
Timeline
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Landon Kreber

Landon Kreber

Saint Louis Park,MN

Summary

I am a US Navy veteran looking to transition into the civilian phase of my life. I am a highly skilled IT professional with a background in systems administration, maintenance and end-user training.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Onsite Support Technician

Northrop Grumman/ WWTS
Plymouth, MN
05.2023 - Current
  • Resolved 796 trouble tickets in a Service Now environment leading to timely customer service for all NG employees located in MN.
  • Trained and assisted 2 other Onsite Support Technicians on everyday troubleshooting PPRs and procedures.
  • Assisted the Dedicated Support Team in engineering a Sharepoint Page, resulting in a efficient process for NG employees to reserve conference rooms.

System Administrator

US Navy
, Guam
10.2020 - 03.2023
  • Troubleshooted backups for 42 servers across two enclaves that resulted in the ability to restore critical network data during 19 network outages.
  • Dedicated 358 hrs towards the deployment of 275 network updates and patches that increased network security and contributed to a passing score on our ISIC CYBER-1E inspection.
  • Trained both Help Desk Technicians and System Administrators for a total of 82 hrs on proper installation of applications, and explaining SOPs written by me for solving new issues with our network.

Help Desk Technician

US Navy
, Guam
10.2019 - 10.2020
  • Was fundamental in creating, verifying, and maintaining user accounts for 1,297 users stationed at my command, resulting in the effective operation of a $3.5M afloat network infrastructure.
  • Dedicated 1,320 hrs troubleshooting and resolving 625 trouble tickets, allowing the continued support of FIFTH/SEVENTH fleet operations.
  • Supervised the implementation of a new check out process for NTCSS users leaving our AOR, reducing the number of obsolete accounts by 30% which eliminated a single point of failure in the event of data loss or server corruption.

Education

Saint Michael Albertville High School
06.2016

Skills

  • Active Directory
  • Service Now
  • System Administration
  • Network Administration
  • Troubleshooting
  • Interpersonal communication
  • DNS
  • Computer maintenance
  • Server Maintenance
  • DHCP
  • Information assurance
  • Account creation
  • Conducting Backups
  • DPM
  • Hyper-V
  • Windows
  • Linux
  • Juniper
  • Cisco
  • Alcatel
  • Dell EMC/NAS
  • Software Management
  • Customer Service
  • Help Desk Support

Clearance

  • Top Secret SCI eligible

Certification

  • Dell Client Foundations - [2023]

Timeline

Onsite Support Technician

Northrop Grumman/ WWTS
05.2023 - Current

System Administrator

US Navy
10.2020 - 03.2023

Help Desk Technician

US Navy
10.2019 - 10.2020

Saint Michael Albertville High School
  • Dell Client Foundations - [2023]
Landon Kreber