Landon Kreber
Saint Louis Park,MN
Summary
I am a US Navy veteran looking to transition into the civilian phase of my life. I am a highly skilled IT professional with a background in systems administration, maintenance and end-user training.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Onsite Support Technician
Northrop Grumman/ WWTS
Plymouth, MN
05.2023 - Current
- Resolved 796 trouble tickets in a Service Now environment leading to timely customer service for all NG employees located in MN.
- Trained and assisted 2 other Onsite Support Technicians on everyday troubleshooting PPRs and procedures.
- Assisted the Dedicated Support Team in engineering a Sharepoint Page, resulting in a efficient process for NG employees to reserve conference rooms.
System Administrator
US Navy
, Guam
10.2020 - 03.2023
- Troubleshooted backups for 42 servers across two enclaves that resulted in the ability to restore critical network data during 19 network outages.
- Dedicated 358 hrs towards the deployment of 275 network updates and patches that increased network security and contributed to a passing score on our ISIC CYBER-1E inspection.
- Trained both Help Desk Technicians and System Administrators for a total of 82 hrs on proper installation of applications, and explaining SOPs written by me for solving new issues with our network.
Help Desk Technician
US Navy
, Guam
10.2019 - 10.2020
- Was fundamental in creating, verifying, and maintaining user accounts for 1,297 users stationed at my command, resulting in the effective operation of a $3.5M afloat network infrastructure.
- Dedicated 1,320 hrs troubleshooting and resolving 625 trouble tickets, allowing the continued support of FIFTH/SEVENTH fleet operations.
- Supervised the implementation of a new check out process for NTCSS users leaving our AOR, reducing the number of obsolete accounts by 30% which eliminated a single point of failure in the event of data loss or server corruption.
Education
Saint Michael Albertville High School
06.2016
Skills
- Active Directory
- Service Now
- System Administration
- Network Administration
- Troubleshooting
- Interpersonal communication
- DNS
- Computer maintenance
- Server Maintenance
- DHCP
- Information assurance
- Account creation
- Conducting Backups
- DPM
- Hyper-V
- Windows
- Linux
- Juniper
- Cisco
- Alcatel
- Dell EMC/NAS
- Software Management
- Customer Service
- Help Desk Support
Clearance
- Top Secret SCI eligible
Certification
- Dell Client Foundations - [2023]
Timeline
Onsite Support Technician
Northrop Grumman/ WWTS
05.2023 - Current
System Administrator
US Navy
10.2020 - 03.2023
Help Desk Technician
US Navy
10.2019 - 10.2020
Saint Michael Albertville High School