Landon Lee
Frisco,TX
Summary
Gifted customer service team member focused on handling customer issues and escalated requests with fast and knowledgeable support. Well-versed in customer service and claims industry and procedures and skilled at assessing trends to devise creative system-wide solutions. Excellent relationship-building, communication and conflict mediation skills.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Representative
Auto Club of Southern California
04.2023 - Current
- Work directly with Customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.
- Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.
- Actively listen and engage Members and fellow Team Members with a “can do” attitude.
Provider Customer Service Representative
UnitedHealth Group
01.2021 - 04.2023
- Responsible for providing responses to questions that may include Benefits and eligibility, Billing and payments, Clinical Authorizations, EOB, and Behavioral health
- Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction
Customer Service Advocate
Globe Life And Accident Insurance Company
06.2017 - 05.2020
- Provided accurate resolutions to customer inquiries in a professional and courteous manner about there life insurance.
- Ensured customer needs are met on every interaction (phone, email, written correspondences) etc.
- Adherence to customer interaction quality scores and call center metrics while working in a fast paced, team environment.
Express Claims Associate
State Farm
04.2016 - 06.2017
- Responsible for providing responses to questions that may include Benefits and eligibility, Billing and payments, Clinical Authorizations, EOB, and Behavioral health
- Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction
Education
High School Diploma -
L.B.J. High School
Austin, TX05.2002
Skills
- Report preparation
- Credit card processing
- Order fulfillment
- Complaint resolution
- Administrative support
- Good listening skills
- Professional telephone demeanor
- Data Entry
Timeline
Insurance Customer Service Representative
Auto Club of Southern California
04.2023 - Current
Provider Customer Service Representative
UnitedHealth Group
01.2021 - 04.2023
Customer Service Advocate
Globe Life And Accident Insurance Company
06.2017 - 05.2020
Express Claims Associate
State Farm
04.2016 - 06.2017
High School Diploma -
L.B.J. High School
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