Landon McCartney
Waxahachie,TX
Summary
A hard-working individual with strong leadership skills, seeking an opportunity to become a valuable team member of an organization that will allow me to utilize my knowledge, skills, and abilities in natural resources, administration, and customer service to contribute to the success of the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Natural Resource Specialist
US Army Corps Of Engineers
02.2022 - Current
- Drafted technical documents to communicate study results and forecast economic, political or social trends.
- Produced scientific and technical reports and presentations to communicate results of environmental research.
- Conducted research on economic and environmental topics to drive environmental conservation initiatives.
- Collected and analyzed data to compare environmental implications of economic policy and practice alternatives.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships with other state and local agencies.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed environmental sustainability plans, programs and policy recommendations to cost effectively achieve environmental goals.
- Prepared and delivered presentations to communicate economic and environmental study results, present policy recommendations and raise awareness of environmental consequences.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Patrolled all areas by foot, vessel and vehicle to assess park conditions and detect unauthorized activity.
- Replaced buoys, site markers, and signs throughout the project.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Performed visitor assistance functions and perform maintenance.
- Participated in the successful dewater and inspection of Lake Waco's dam.
- Assisted in Flood Risk Management operations.
- Assisted in reading piezometers.
- Assisted with rectification of encroachments and trespasses.
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Enforced Title 36 CFR through issuance of warnings and citations using the lowest level of enforcement required.
- Distributed park and trail maps, provided park information and answered customer service questions.
- Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Performed search and rescue operations for missing people and coordinated with local agencies for response operations.
- Utilized topography using GPS technology when analyzing park parameters and terrain.
- Trained on fire protection, containment procedures and applied skills in fire fighting.
- Drafted detailed operations plans for resource management and staffing priorities based on seasonal changes and manning requirements.
- Incorporated humane wildlife suppression measures to keep animals from getting too close to visitors.
- Evaluated reports on special permit requests, scenic easement and park visitation.
- Developed cultural history management plans to preserve and restore ethnic history, historical sites and preserve local folklore.
- Studied fish and wildlife habitats and behaviors before making conservation decisions.
- Led programs to provide information on wildlife, ecology and conservation.
- Planned activities like nature hikes to educate children and adults about issues facing local habitats.
- Developed and maintained interpretive displays and exhibits to educate people about parks and wildlife.
- Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits, and hands-on workshops.
- Planned highly engaging outdoor recreation and environment education programs for on-site and off-site delivery.
- Engaged with visitors to interpret natural and cultural resources in local parks.
- Provided age-appropriate interpretive programs for children enrolled in day camps and nature education programs.
- Collaborated with other organizations and agencies to coordinate educational programs.
- Created and managed social media accounts to promote interpretive programs and events.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about agency updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Supervised gate attendants successfully, utilizing effective communication and dynamic interpersonal skills.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with auditee staff to obtain necessary information for audits.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Planned and executed follow-up audits at appropriate intervals.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Interviewed auditees to gather data needed to conduct audits.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
- Tracked funds, prepared deposits and reconciled accounts.
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract r.
- Assisted contract and legal professionals to address contract issues and developments.
- Reviewed contract plans and project specifics for thorough understanding.
- Conducted quality reviews and monitored contract performance.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Worked as a full-time employee for forty hours a week.
Sales Supervisor
Harbor Freight
09.2021 - 01.2022
- Provided exceptional customer service by greeting and assisting customers with selections of tools and other project material
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Evaluated the quality and quantity of all product returns and determined if they could be resalable
- Coached my associates in the topic of sales and customer service
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with management and associates to stay current on inventory replenishment and sales within the store
- Completed accurate sales transactions, conducted overrides, and resolved customer issues
- Accomplished leading my teams to unloading our truck deliveries and replenishing the store for further sales
- Alternated all Harbor Freight store inventory by observing 'first in, first out' approach to keep shelves organized and properly stocked
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Demonstrated willingness to learn new tasks and skills by volunteering to complete any miscellaneous task needed
- Completed physical inventory counts during my normal shift and in some cases designed inventory shifts
- Stocked new merchandise shipments, maintained displays and products on shelves, as well as clearly labeling items, and arranging them according to the store planogram
- Accomplished running the store when left in charge as leader on duty
- Worked as a full-time employee for forty hours a week.
Customer Service Representative
Xotic Camo and Fishing Gear Store
08.2019 - 12.2021
- Provided exceptional customer service by greeting and assisting customers with selections of fishing and hunting attire, while also providing curbside assistance during the pandemic
- Evaluated the quality and quantity of all custom orders before packaging them and shipping them out
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with management to stay current on inventory levels within the store
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Completed accurate sales transactions and resolved customer issues
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepted delivered packages and verified the products upon arrival
- Alternated all hunting and fishing gear in inventory by observing 'first in, first out' approach to keep shelves organized and properly stocked
- Demonstrated willingness to learn new tasks and skills by volunteering to complete any miscellaneous task needed
- Completed physical inventory counts each night during the closing shift
- Stocked new merchandise shipments, maintained displays and products on shelves, as well as clearly labeling items, and arranging them according to product name, size, and color
- Worked as a part-time employee for twelve to twenty hours a week.
Park Ranger
US Army Corps of Engineers
05.2019 - 08.2020
- Regularly patrolled project lands and waters by foot, vehicle, and vessel for the detection of unauthorized activities
- Performed visitor assistance functions and perform maintenance
- Accomplished demonstrating to the general public how important their actions are when dealing with the parks and the local flora and fauna within the parks and surrounding areas
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Assisted with rectification of encroachments and trespasses
- Incorporated humane wildlife suppression measures to keep animals from getting too close to visitors.
- Assisted in reading piezometers
- Read and updated weather charts for the project office
- Assisted in Flood Risk Management operations
- Participated in the successful dewater and inspection of Lake Lavon's dam
- Replaced buoys, site markers, and signs throughout the project
- Enhanced inter-agency relationships with local, county, and state agencies
- Utilized topography using GPS technology when analyzing park parameters and terrain.
- Monitored physical security of dams and associated structures
- Performed search and rescue operations for missing people and coordinated with local agencies for response operations.
- Helped make recommendations to management on lake operations
- Enforced Title 36 CFR through issuance of warnings and citations using the lowest level of enforcement required
- Worked as a full-time employee for forty hours a week.
Customer Service Representative
Bar None Country Store
03.2016 - 08.2017
- Provided exceptional customer service by greeting and assisting customers with locating farming goods and ranching products within the warehouse
- Evaluated supplies and product inventory to check for quantity and quality issues
- Collaborated with sales team members to stay current on inventory levels
- Completed accurate orders and resolved item issues
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Alternated goods in inventory by observing 'first in, first out' approach to keep shelves organized and properly stocked
- Volunteered to assist Senior Warehouse Loaders with loading trucks and truck delivery projects
- Demonstrated willingness to learn new tasks and increase skill levels
- Completed physical inventory counts each night before closing
- Stocked new merchandise shipments, maintained displays and products on shelves, as well as clearly labeling items, and arranging them according to size or color
- Worked as a part-time employee for fifteen hours a week.
Volunteer
Lake Somerville Ducks Unlimited
08.2014 - Current
- Participate in meetings to discuss new fundraising opportunities within Ducks Unlimited
- Assist with planning and coordinating annual banquets to achieve committee goals in raising money for waterfowl conservation
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Maintain and provide a clean and operational facility to create an exceptional banquet experience
- Offer quality customer service by greeting visitors and answering any questions they may have
- Accomplished explaining to the general public the importance of wetland conservation and the effects wetlands have on the ecosystem
- Used strong interpersonal communication skills to convey information to others.
- Volunteer an estimated five hours a week.
Education
Bachelor of Science - Recreation, Park and Tourism Sciences
Texas A&M University
College Station, TX08.2021
University Certificate - Parks And Conservation
Texas A&M University
College Station, TX08.2021
High School Diploma -
China Spring High School
China Spring, TX05.2018
Skills
- Service-oriented attitude
- Self-Motivated
- Highly intuitive and empathetic
- A high degree of integrity
- Ability to learn easily and disseminate important information
- Cultural Awareness
- Exceptional communication and interpersonal skills
- Conflict resolution and problem-solving skills
- Demonstrate flexibility as well as a strong commitment to building and sustaining relationships
- Great computer skills and computer literacy: Internet Explorer, FireFox, Google Chrome, MS Office - Excel, Outlook, Power Point, Windows 10, FaceBook, Skype, Adobe Acrobat, Adobe Reader
Accomplishments
- US Army Corps of Engineers - Fort Cavasos Safety Awareness Day
- Awarded – October 3, 2023
- US Army Corps of Engineers - Lavon Lake and Stilling Basin Dewater and Inspection
- Awarded – September 25, 2020
Certificate of Appreciation
May Team of the Month: Project Delivery Team
Certificate of Appreciation
June Team of the Month: Project Delivery Team
Certification
Certificate of Training
OSHA 30 Hour General Industry Safety and Health
- US Army Corps of Engineers - Bardwell Lake
- Awarded: January 26, 2023
Certificate of Training
National Visitor Assistance Citation Authority Procedures Prospect Course
- US Army Corps of Engineers - Bardwell Lake
- Awarded: May 13, 2022
Basic Course Certificate
OCAT: Oleoresin Capsicum Aerosol Training
- US Army Corps of Engineers - Grapevine Lake
- Awarded: May 13, 2022
Basic Course Certificate
OCAT: Oleoresin Capsicum Aerosol Training
- US Army Corps of Engineers - Grapevine Lake
- Awarded: June 6, 2019
Certificate of Training
SWD Visitor Assistance Citation Authority Procedures Course
- US Army Corps of Engineers - Grapevine Lake
- Awarded: June 7, 2019
Timeline
Natural Resource Specialist
US Army Corps Of Engineers
02.2022 - Current
Sales Supervisor
Harbor Freight
09.2021 - 01.2022
Customer Service Representative
Xotic Camo and Fishing Gear Store
08.2019 - 12.2021
Park Ranger
US Army Corps of Engineers
05.2019 - 08.2020
Customer Service Representative
Bar None Country Store
03.2016 - 08.2017
Volunteer
Lake Somerville Ducks Unlimited
08.2014 - Current
Bachelor of Science - Recreation, Park and Tourism Sciences
Texas A&M University
University Certificate - Parks And Conservation
Texas A&M University
High School Diploma -
China Spring High School
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