Landon Owens

As an Application Support Lead at Snow Software, I have years of experience in managing technical relationships with Snow's most complex customers. As a Support Lead, we worked to resolve all cases escalated from the Application Support team. We were responsible for isolating software conflicts, resolving customer database inconsistencies, troubleshooting complex agent issues in Windows, Linux, macOS, and UNIX, and developing targeted hotfixes for the complete Snow Software product catalog. Additionally, I worked closely with North American customers to notify/engage them in Snow's beta programs. In addition to my role as an Application Support Lead, I also have experience as a Resolution Manager at Snow Software, where I was a single point of escalation for customers and their support cases within Snow. I reviewed and validated customer escalations, developed remediation plans, and coordinated both internal and customer resources to match any remediation plan. At both Snow Software and Dell Inc. I developed many technical training that were delivered globally to both internal and external customers. I developed many tools/scripts used to aid in the speed and accuracy of support.

• CCNA
• MCSE NT 4.0

• 6 Bronze Stars
• 4 Silver Stars
• Gold Star
• 3 Top Performer
• Team of the Quarter

Snow Software

Team of the year for developing the Snow License Manager 7.0 and Snow Inventory 5.0 customer training

Salesman of the year 2018

Many customer service awards

Many quarterly awards for innovation, customer sanctification, and team support

At Dell Inc.

Over a Dozen Bronze Stars For Customer Service

7 Silver Stars For Customer Service

1 Gold Star For Customer Service

3 Top Performs Awards

Team of the Quarter for the Training on the 12G Serers